Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Grubb

N Tazewell

Summary

Experienced Head Housekeeping Supervisor with a strong background in managing housekeeping operations and training staff at Sleep Inn Hotel. Demonstrated expertise in quality inspection and safety compliance, promoting a culture of excellence. Skilled in delivering outstanding customer service and resolving issues effectively to enhance guest satisfaction. Compassionate Call Agent with a proven ability to build strong customer relationships and provide effective solutions to complex challenges.

Overview

1
1
year of professional experience

Work History

Head Housekeeping Supervisor

Sleep Inn Hotel
Wytheville
06.2024 - Current
  • Supervised daily housekeeping operations to ensure cleanliness standards.
  • Trained and mentored housekeeping staff on best practices and safety procedures.
  • Inspected guest rooms and common areas for adherence to quality standards.

Call Center Agent

Alorica
Bluefield
04.2025 - 07.2025
  • Assisted customers by answering inquiries and resolving issues promptly.
  • Utilized call center software to manage and document customer interactions efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Penn Foster Highschool
Bluefield, VA
05-2024

Skills

  • Housekeeping management
  • Staff training
  • Quality inspection
  • Customer service
  • Safety compliance

Timeline

Call Center Agent

Alorica
04.2025 - 07.2025

Head Housekeeping Supervisor

Sleep Inn Hotel
06.2024 - Current

High School Diploma -

Penn Foster Highschool

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Jessica Grubb