Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Hensler

Chester Gap

Summary

Dynamic sales professional with a proven track record at Sunbelt Rentals, excelling in relationship building and territory management. Recognized for consistently exceeding sales targets and enhancing customer satisfaction through tailored solutions. Proficient in CRM systems, I leverage my problem-solving skills to drive growth and foster long-term client loyalty.

Outside sales and Account Manager with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.

Dynamic Outside Sales Representative with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Outside Sales Representative

Sunbelt Rentals
12.2021 - Current
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Exceeded monthly sales targets and quotas consistently.
  • Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
  • Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Negotiated terms and contracts with clients to maintain profitable sales.
  • Collaborated with internal teams to fulfill orders and meet customer needs
  • Mentored junior sales representatives, sharing expertise on effective communication techniques and relationship-building strategies.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Achieved or exceeded company-defined sales quotas.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Negotiated prices, terms of sales and service agreements.
  • Attended monthly sales meetings and quarterly sales trainings.

Inside Sales Representative

National Trench Safety LLC.
05.2019 - 11.2021
  • Answered customers' questions regarding products, prices, and availability.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Used CRM software to maintain detailed contact logs and account records.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
  • Set up new accounts, established customer credit and set up payment methods.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Contributed to team objectives in fast-paced environment.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Consulted with businesses to supply accurate product and service information.
  • Managed outside haulers with equipment transfers in and out of branch.
  • Assigned deliveries and pickups to drivers based on the customers need of a boom and or the trucks loaded capacity.
  • Checked in all equipment returns and noted of all damages.

Office Manager

TD&DUnlimited
05.2017 - 03.2019
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Education

High School Diploma -

Citizens High School
Orange Park, FL
05-1996

Skills

  • Relationship building
  • Motivated team player
  • Problem-solving
  • Customer Service-oriented
  • Customer service
  • Account management
  • Goal oriented
  • Team leadership
  • Territory management
  • High energy
  • CRM and Salesforce proficiency

Certification

OSHA 30

EMT-B

CPR

Timeline

Outside Sales Representative

Sunbelt Rentals
12.2021 - Current

Inside Sales Representative

National Trench Safety LLC.
05.2019 - 11.2021

Office Manager

TD&DUnlimited
05.2017 - 03.2019

High School Diploma -

Citizens High School

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Jessica Hensler