Jessica Jefferson

I was most recently employed by the Virginia Retirement System as an inbound call center retirement counselor and trainer. Some responsibilities in this position included:

• Provided ongoing support to clients throughout their retirement journey, addressing any concerns or questions that arose regarding market fluctuations or changing life circumstances.
• Assisted clients with the rollover process from employer-sponsored plans to individual retirement accounts, ensuring a smooth transition during career changes or job loss situations.
• Established trust with clients by maintaining confidentiality of personal information and adhering to strict ethical standards throughout the counseling process.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
• Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
• Stepped into positions of absent team members to assure continuity in care and service.
• Streamlined office procedures by implementing efficient filing systems and managing schedules.
• Served as liaison between Providers, patience and billing department, effectively resolving conflicts and fostering positive relationships.
• Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
• Assisted in recruitment efforts, interviewing candidates and onboarding new hires for a seamless transition into the company.

For WHYY Inc. Philadelphia, PA I worked under the Development department in Member Services. The major responsibilities included training and overseeing multiple TV (on-air) and Radio (live) membership pledge drives

• Excellent communication skills, both verbal and written.
• Self-motivated, with a strong sense of personal responsibility.

For the RLC Unlimited Inc Private Alternative School I managed the front office, generated report cards and other documents and all tasks needed for the school to function until it's closing.

• Processed student registrations and withdrawals.
• Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
• Managed school calendar and scheduling, ensuring timely communication with parents, teachers, and administrators.
• Substitute/Adjunct Teaching