Jessica Lowe
Portsmouth,VA
Summary
Skilled Electronics Technician with 4 years of experience in the Electronics Technician Field. Skilled with low voltage and high voltage wiring. Excellent customer service and communication skills. Detail-oriented Electronics Technician adept at repairing complex digital and analog circuits. Excellent time management skills proven to work effectively in a team environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong leader that worked as the work center supervisor and overlooked and managed all of the communications equipment on the ship. Was in charge of 7 other sailors that worked under me to ensure that maintenance and repairs were done on time for all equipment across the work center. Acted as supply representative for work center to ensure all parts were tracked and received on time.
Overview
11
11
years of professional experience
Work History
SATCOM Subject Matter Expert
Centurum Information Technologies
07.2024 - Current
- Mentored 20 junior and senior sailors, contributing to their professional knowledge of equipment.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Installed, configured, and monitored new system features based on user needs.
- Streamlined communication between departments, ensuring that project specifications were clearly understood and met.
- Frequently inspected production area to verify proper equipment operation.
- Improved SATCOM system performance by conducting regular maintenance, inspections, and repairs.
- Ensured seamless communication during critical missions by providing real-time support to military personnel in the field.
- Enhanced communication capabilities for clients by installing and configuring advanced satellite systems.
- Set up and programmed devices and educated customers on use.
- Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
- Installed and configured new devices and system components.
- Performed preventive maintenance of telecommunications equipment.
- Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
- Configured internet connections, routers and wireless access for devices.
Electronics Technician
US Navy
03.2020 - Current
- Installed, configured, tested, maintained, repaired and troubleshot electronic components, systems and equipment.
- Repaired systems, equipment and subassemblies by replacing defective components or line replaceable units.
- Reviewed service manuals and schematics while troubleshooting to determine root cause of malfunctioning units.
- Performed preventive maintenance on electronics systems to ensure optimal performance.
- Read schematics and technical diagrams to determine the best course of action for repairs or modifications.
- Identified and diagnosed malfunctioning electronic components, systems, and equipment.
- Worked both independently and with crews to interpret electrical malfunctions and make repairs quickly to minimize downtime of shipboard operations while underway.
- Managed Communications work center and over looked all maintenance and repairs to ensure all were done effectively and on time.
- Supervised 7 junior sailors to ensure daily work center tasks were completed efficiently and effectively.
- As Repair Parts Petty Officer, ensured all supply paperwork was submitted and all parts were tracked, installed, and op-tested in a timely manner.
- Managed Communications plan to ensure all circuits needed for the mission were up and fully operational.
- performed daily communications checks while underway to ensure seamless communication with all incoming and surrounding aircraft.
- Handled and inventoried all crypto and COMSEC material across two separate work centers.
Server
Uncle Julio's Restaurant
08.2019 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Assistant to Commonwealth's Attorney
Commonwealth's Attorney Office
11.2017 - 11.2018
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Observed legal proceedings in the courtroom
Server and Hostess
Sports Page Grill
10.2013 - 05.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Took initial drink orders and relayed information to wait or bar staff.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Opened and closed seating sections according to volume of guests.
- Backed up servers by checking on tables and retrieving items for guests.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Education
Bachelor of Science - Criminal Justice
Pennsylvania State University
University Park, PA08.2024
Some College (No Degree) - Apprentice Technical Training
US Navy ATT School
Some College (No Degree) - Advanced Electronics/Computer Field (AECF)
US Navy ET "A" School
Some College (No Degree) - Navy Multiband Terminal School (NMT)
ET "C" School
Some College (No Degree) - Commerical Broadband Satellite Program (CBSP)
ET "C" School
Some College (No Degree) - Data Link Systems (CDLMS)
ET "C" School
Some College (No Degree) - Shipboard Air Traffic Control Comms (SATCC)
ET "C" School
Masters of Legal Studies - Law
Vanderbilt University
Nashville, TN05-2026
Skills
- SATCOM knowledge
- Electronic Troubleshooting
- Electrical Safety
- Troubleshooting and Diagnosis
- Advanced Troubleshooting
- Schematic Reading
- Equipment Installation
- Strong analytical skills
- COMSEC and crypto management
- Time management
- Attention to detail
- Strong work ethic
Accomplishments
- Awarded a Navy Marine Corps Achievement medal for over 500 hours of troubleshooting and bringing a crucial shipboard system back to an operational status after a two year ship yard period.
- Meritoriously advanced to second class ahead of my peers for demonstrating outstanding work ethic and leadership ability within my work center and command.
- Accepted leadership position managing 7 sailors and over 100 pieces of equipment.
- Awarded Dean's List multiple semesters during undergraduate course work.
Navy Marine Corps Achievement Medal
Awarded a NAM for the seamless organization of our communications work center overseeing 7 junior sailors and committing over 800 hours troubleshooting and repairing communications equipment after a two year shipyard period.
Timeline
SATCOM Subject Matter Expert
Centurum Information Technologies
07.2024 - Current
Electronics Technician
US Navy
03.2020 - Current
Server
Uncle Julio's Restaurant
08.2019 - 03.2020
Assistant to Commonwealth's Attorney
Commonwealth's Attorney Office
11.2017 - 11.2018
Server and Hostess
Sports Page Grill
10.2013 - 05.2017
Some College (No Degree) - Apprentice Technical Training
US Navy ATT School
Some College (No Degree) - Advanced Electronics/Computer Field (AECF)
US Navy ET "A" School
Some College (No Degree) - Navy Multiband Terminal School (NMT)
ET "C" School
Some College (No Degree) - Commerical Broadband Satellite Program (CBSP)
ET "C" School
Some College (No Degree) - Data Link Systems (CDLMS)
ET "C" School
Some College (No Degree) - Shipboard Air Traffic Control Comms (SATCC)
ET "C" School
Bachelor of Science - Criminal Justice
Pennsylvania State University
Masters of Legal Studies - Law
Vanderbilt University
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