Jessica Malcolm

• Successfully owned and operated a licensed daycare center, overseeing all aspects of daily operations, staff supervision, curriculum planning, and parent communications.
• Maintained meticulous records, including child enrollment forms, immunization records, emergency contact details, health and safety logs, and incident/accident reports, ensuring full compliance with state regulations.
• Improved parent satisfaction and engagement by delivering personalized, timely progress reports that highlighted each child’s developmental milestones and social-emotional growth.
• Ensured continuous compliance with local and state licensing standards by preparing for routine inspections, updating operational documentation, and regularly reviewing and revising policies.
• Designed and implemented safety protocols, daily routines, and classroom procedures to create a secure, nurturing, and developmentally appropriate environment for children.
• Led curriculum development tailored to the needs of infants, toddlers, and preschoolers, incorporating play-based learning, early literacy, and social-emotional skill-building.
• Proactively pursued professional development by attending early childhood education conferences, participating in state-sponsored childcare workshops, and maintaining an active network within the childcare community.
• Fostered strong relationships with families through open communication, parent conferences, and community events, reinforcing a sense of trust and partnership in each child’s development.

• Successfully managed classrooms with diverse student populations, maintaining a structured, inclusive, and engaging learning environment across grade levels.
• Provided individualized support to students with learning challenges, ensuring academic continuity and helping them meet daily learning objectives.
• Frequently requested by school administrators and full-time teachers due to proven reliability, professionalism, and strong classroom management skills.
• Contributed to a safe and nurturing environment for up to 35 students per classroom, promoting emotional well-being, respect, and academic growth.
• Adapted quickly to different classroom settings, teaching styles, and subject areas, ensuring minimal disruption to instructional continuity.
• Demonstrated strong leadership and initiative by managing short-term instructional projects, coordinating lesson plans, and supporting student engagement from planning through completion.

• Provided high-level administrative support to the Board of Directors, President, and Executive Vice President, including coordinating complex meeting logistics, catering, agendas, and travel arrangements.
• Acted as a central liaison across departments, ensuring clear and efficient communication between executives, teams, and external stakeholders.
• Managed executive calendars, prioritized scheduling needs, and streamlined daily workflows by handling emails, phone calls, and appointment coordination.
• Maintained strict confidentiality and exercised sound judgment when managing sensitive corporate information and executive communications.
• Increased executive productivity by proactively organizing travel itineraries, booking accommodations, and anticipating logistical needs.
• Played a key role in supporting executive decision-making by ensuring timely delivery of information, materials, and meeting follow-ups.

• Successfully owned and operated a licensed daycare center, overseeing all aspects of daily operations, staff supervision, curriculum planning, and parent communications.
• Maintained meticulous records, including child enrollment forms, immunization records, emergency contact details, health and safety logs, and incident/accident reports, ensuring full compliance with state regulations.
• Improved parent satisfaction and engagement by delivering personalized, timely progress reports that highlighted each child’s developmental milestones and social-emotional growth.
• Ensured continuous compliance with local and state licensing standards by preparing for routine inspections, updating operational documentation, and regularly reviewing and revising policies.
• Designed and implemented safety protocols, daily routines, and classroom procedures to create a secure, nurturing, and developmentally appropriate environment for children.
• Led curriculum development tailored to the needs of infants, toddlers, and preschoolers, incorporating play-based learning, early literacy, and social-emotional skill-building.
• Proactively pursued professional development by attending early childhood education conferences, participating in state-sponsored childcare workshops, and maintaining an active network within the childcare community.
• Fostered strong relationships with families through open communication, parent conferences, and community events, reinforcing a sense of trust and partnership in each child’s development.

• Conducted market research and competitor analysis to identify emerging trends and consumer preferences, informing strategic marketing decisions and product positioning.
• Developed and executed targeted campaigns that resulted in a 20% increase in product sales, leveraging customer insights and cross-channel promotions.
• Maintained strong relationships with retail partners and distributors across six European countries, maximizing value from joint marketing investments and strengthening brand presence in international markets.
• Analyzed campaign performance data using SAP and other reporting tools, delivering actionable insights to improve ROI and customer engagement.
• Spearheaded rebranding efforts by coordinating design and messaging updates across all digital platforms, ensuring consistent consumer-facing identity.
• Provided exceptional customer service by addressing inquiries, resolving product concerns, and supporting promotional efforts, contributing to increased customer satisfaction and retention.
• Assisted with bookkeeping tasks, including managing invoices, tracking expenses, and reconciling marketing budgets within SAP to ensure accurate financial reporting.
• Collaborated with cross-functional teams—sales, finance, and logistics—to streamline operations and maintain alignment on promotional and pricing strategies.

• Resolved customer concerns promptly, strengthening client relationships and implementing effective, long-term solutions.
• Increased office efficiency by 15% through process improvements, workflow optimization, and task automation.
• Delegated responsibilities and supervised daily operations, enhancing team productivity and maintaining alignment with business goals.
• Analyzed operational data to support strategic decision-making and drive business performance improvements.
• Served as a communication bridge between senior leadership and staff, ensuring transparency and timely issue resolution.

Human Resources Duties:

• Managed employee onboarding, training coordination, and HR documentation to ensure compliance and a smooth new-hire experience.
• Maintained personnel records, monitored time-off requests, and supported performance evaluation processes.
• Assisted with benefits administration and responded to employee HR-related inquiries with professionalism and discretion.

Accounting Support:

• Processed invoices, managed accounts payable/receivable, and supported monthly financial reconciliations.
• Assisted in budgeting, expense tracking, and generating financial reports to support leadership decision-making.
• Collaborated with external accountants during audits and year-end reporting, ensuring accuracy and compliance with financial standards.