Jessica Maldonado
Management/Customer Service
Martinsville,VA
Summary
Personable Office Administrator with 15 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
16
16
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Office Administrator
UFP Industries
Fairless Hills, PA
02.2020 - 04.2025
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Assisted in the recruitment process by screening resumes, scheduling interviews, Interviewing potential candidates, and conducting reference checks for potential candidates.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Served as liaison between employees and management, addressing concerns or conflicts swiftly to promote a harmonious workplace atmosphere.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Staffing Specialist
Staff Management Group
Trenton, NJ
10.2011 - 01.2020
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Responsible for managing "Full life cycle" recruitment strategy which includes sourcing, screening, and delivering exceptional candidates.
- Prepared payroll for over 100 employees while resolving time card discrepancies, and generating weekly timecard reports for clients.
- Conducted quarterly business reviews with clients to assess performance, identify opportunities, and set goals for future growth.
Office Manager
Advance Spine And Pain Physical Therapy
Trenton, NJ
11.2008 - 06.2011
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accuracy of records by verifying accuracy of data in records.
- Assisted with typing, data entry, and answering incoming calls as required.
- Created and maintained electronic filing system for quick and easy retrieval of records.
Education
BBA - Business Administration
STRAYER UNIVERSITY
Neshaminy, PA 1 2018 - 1 2022
Skills
Administrative support
Customer engagement
Leadership and supervision
Time management
Payroll
MS office
Positive attitude
Problem-solving
Attention to detail
Organizational skills
Certification
First Aid/CPR
Timeline
First Aid/CPR
01-2025
Safety Coordinator I
04-2024
Office Administrator
UFP Industries
02.2020 - 04.2025
Staffing Specialist
Staff Management Group
10.2011 - 01.2020
Office Manager
Advance Spine And Pain Physical Therapy
11.2008 - 06.2011
BBA - Business Administration
STRAYER UNIVERSITY
1 2018 - 1 2022
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