Jessica Mansir
Fredericksburg
Summary
Detail-oriented military leader with over 18 years of experience in executive support, operations management, and strategic planning. Proven track record in facilitating disaster response operations and driving team performance through precise planning and execution. Strong proficiency in managing complex schedules, document management, and travel logistics for senior executives while ensuring compliance and operational efficiency. Recognized for exceptional communication skills and the ability to lead teams effectively under pressure, coupled with a background in optimizing operational efficiencies and delivering strategic business solutions.
Overview
13
13
years of professional experience
Work History
Management Analyst
Department of Homeland Security
01.2024 - Current
- Provided program operations and administrative support for a $494 million federal program, ensuring 100% compliance with records management, deliverable tracking, and reporting requirements
- Assisted in financial and contract administration, validating and reconciling 30 invoices per month, supporting $494 million in budget oversight, and expediting contract close-outs 30% faster than previous cycles
- Developed and contributed content for over 15 stakeholder presentations, reports, and white papers, leading to a 25% improvement in briefing clarity and decision-making efficiency
- Coordinated with government stakeholders to execute 32+ public release requests, procurement actions, and IT account creations, reducing processing times by 47%
- Identified and implemented business process improvements, streamlining workflows to reduce manual efforts by 7 hours per week and increasing team efficiency by 12%
- Facilitated and documented 32+ customer meetings per month, tracking 100% of action items, ensuring timely execution, and improving cross-functional collaboration
Project Support Specialist
Gannett
01.2024 - Current
- Streamlined project workflows and identified key bottlenecks, reducing project cycle times by 25% through detailed process mapping and data-driven insights—demonstrating strong organizational skills and effective multi-priority management
- Designed and deployed tailored enablement programs using Asana and Jira, increasing task visibility by 40% and project completion rates by 30% within the first quarter, which enhanced team performance and alignment with organizational goals
- Partnered with senior executives to streamline decision-making processes, providing critical administrative support and strategic insights that enabled timely execution of high-priority projects and initiatives
- Worked directly with senior leadership to develop and implement strategic initiatives, providing expert assistance in policy development, document review, and logistical coordination to support executive objectives and organizational goals
- Conducted data analysis on project tracking reports in Asana and Jira to identify high-priority issues early, reducing project rework by 30% and ensuring teams met aggressive deadlines in a fast-paced environment
- Fostered an inclusive and collaborative work environment through clear communication, role clarity, and the use of collaborative tools, which strengthened interdepartmental cooperation and boosted team agility
Law Enforcement Instructor- Adult Learning Facilitator (Part-Time)
Team One Network
01.2022 - Current
- Delivered intense, practical training programs focused on officer survival, utilizing cutting-edge techniques to prepare law enforcement and military personnel for high-stakes situations
- Mentored and supported thousands of students, improving their skills, knowledge, and attitudes towards officer survival, while instilling a sense of camaraderie and commitment to winning in the field
- Delivered firearms and tactics instruction to over 500 participants annually, achieving a 95% pass rate on assessments and an average student satisfaction score of 4.8/5 across all courses
- Updated and enhanced curriculum for 10+ courses per year based on senior instructor feedback, resulting in a 20% improvement in participant knowledge retention scores as measured by post-course assessments
- Led or assisted in 50+ core and contracted courses annually, including customized and mobile training programs, maintaining a 100% on-schedule delivery rate with zero reported safety incidents
- Assessed participants’ skill levels and provided individualized corrective training, improving proficiency scores for 85% of students who initially required remedial instruction
- Managed training environment safety and accountability for equipment valued at over $100,000, achieving 100% compliance with safety standards and zero equipment loss or damage incidents
Operations Specialist/ Watch Officer
USAID Command Center, RavenTek (Government Contractor)
01.2024 - 10.2025
- Managed 50+ daily inbound and outbound calls, documenting tasks for the USAID Command Center, and coordinating with 10+ federal agencies to maintain precise activity logs
- Assisted in executing 10+ special studies monthly, producing 20+ briefings and reports on security events while monitoring open-source intelligence daily
- Analyzed country security incidents and intelligence data, synthesizing findings to inform decision-making and enhance situational awareness for key stakeholders
- Developed operational plans for emergencies impacting USAID, including biological incidents, enhancing response strategies and program evaluations
- Ensured compliance with reporting requirements by submitting timesheets and Monthly Status Reports (MSRs) on time, supporting performance on the USAID Vetting contract
Special Operations Forces Program Manager/ Operations Manager
U.S. Army Special Operations Command, Department of Defense
01.2021 - 01.2024
- Facilitated all operational requirements for follow-on education for 2,000 US Army Special Operators, including advanced schooling and civilian education
- Developed and implemented a comprehensive tiered policy system to streamline training management processes for U.S
- Army Special Operations, ensuring alignment with operational objectives and enhancing training efficiency across multiple teams
- Led the creation and revision of Standard Operating Procedures (SOPs) for U.S
- Army Special Operations training, establishing clear guidelines for instructors, staff, and trainees, and ensuring compliance with regulatory standards and operational readiness requirements
- Collaborated with senior leadership to design and roll out a multi-tiered policy framework, providing consistent, scalable training guidelines for diverse Special Operations units, and improving the standardization and effectiveness of training programs
- Enhanced operational readiness metrics using data-driven insights to assess and improve military unit performance
- Identified over $2 million in cost savings through effective planning and budget execution for the US Army National Guard Training Divisions in FY 21
Nationally Registered Paramedic, Crew Chief
Charleston County Government, Emergency Medical Services
01.2013 - 01.2024
- Led a team of paramedics in providing emergency medical care to patients in high-stress environments, ensuring effective and efficient responses during medical emergencies and tactical operations for Charleston County and the Sheriff's Department's Tactical EMS team
- Ensured compliance with HIPAA regulations by handling medical records, safeguarding patient data, and overseeing the correct documentation of patient care in accordance with legal standards, enhancing the confidentiality of sensitive medical information during field operations
- Documented all patient interactions and treatments in the electronic health record (EHR) system, ensuring 100% accuracy and real-time updates, meeting both quality assurance and productivity standards within the EMS system
- Built and maintained strong professional relationships with team members, law enforcement officers, and medical staff, contributing to a collaborative team environment and enhancing coordination in high-stakes operations such as SWAT and other tactical deployments
- Led the development and implementation of Standard Operating Procedures (SOPs) for the integration of Tactical EMS teams with SWAT operations, ensuring seamless coordination and immediate medical support during high-risk law enforcement missions
- Collaborated with SWAT leadership to establish clear, actionable guidelines for Tactical EMS team roles, responsibilities, and operational procedures, enhancing response times and medical effectiveness in critical, high-pressure situations
- Standardized the integration process between Tactical EMS and SWAT teams by developing SOPs that outlined joint protocols for emergency medical response, communication strategies, and equipment utilization, ensuring operational efficiency and safety during tactical operations
- Ensured consistent adherence to policies by upholding a 95% attendance rate, fostering reliability and accountability within the department, and ensuring preparedness for emergency responses while meeting all departmental expectations for punctuality and professionalism
Operations Manager/ Executive and Administrative Assistant/ Futures Concept Developer
U.S. Army Center for Initial Military Training
01.2018 - 01.2022
- Efficiently managed and optimized complex calendars for C-suite executives, coordinating multiple high-priority meetings, travel schedules, and events across various time zones to ensure smooth daily operations
- Utilized advanced Microsoft Outlook functionalities to streamline scheduling, resolve conflicts, and prioritize urgent matters, ensuring executives remained focused on strategic priorities
- Oversaw and executed comprehensive document management using Microsoft Office Suite, including Word, Excel, and PowerPoint, to create and refine executive presentations, reports, and communications with high attention to detail
- Led the QA/QC process for all internal and external documents, ensuring a 100% error-free record in executive communications, presentations, and reports by meticulously reviewing formatting, grammar, and compliance with organizational standards
- Collaborated with senior leaders to prioritize and manage the flow of correspondence, meeting agendas, and project timelines using Microsoft Teams and SharePoint for real-time collaboration and seamless document sharing
- Created and maintained complex spreadsheets and databases in Excel, performing detailed data analysis and creating visually compelling reports for senior leadership, while ensuring data accuracy and consistency
- Provided quality control oversight for executive-level communications, ensuring all documents, including meeting notes, proposals, and executive summaries, adhered to branding guidelines and best practices for clarity, precision, and professionalism
- Ensured readiness for high-profile engagements with the US Senate and House Armed Services Committees
- Increased data accuracy by 20% through meticulous data entry and regular reconciliation of travel records in DTS, ensuring correct travel itineraries and expense documentation for all team members
- Reduced processing time by 15% by streamlining the travel planning and approval process, utilizing DTS to automate and expedite travel bookings and reimbursements
- Achieved a 95% on-time arrival rate for senior executives’ domestic and international trips through effective schedule and travel coordination
Training Operations Manager/ Adult-Learning Facilitator/ Fitness Trainer/ Resiliency Trainer
U.S. Army National Guard Warrior Training Center
01.2016 - 01.2018
- Coordinated operational requirements for 800+ personnel, supporting nationwide training and certification of US Army Master Fitness personnel
- Developed an instructor training curriculum that increased certification pass rates by 15% over six months
- Spearheaded the development and revision of Standard Operating Procedures (SOPs) to align with evolving U.S
- Army policy and doctrine, ensuring adherence to updated regulations and enhancing operational consistency across units
- Led comprehensive revisions of critical U.S
- Army doctrinal documents, incorporating changes to tactics, techniques, and procedures (TTPs), and ensuring all revisions met regulatory requirements and operational best practices
- Collaborated with senior leadership and subject matter experts to evaluate and refine Army policies, updating SOPs and doctrine to reflect the latest operational requirements, improving clarity and effectiveness in training and execution
- Conducted detailed reviews and edits of Army policy documents, identifying gaps and inconsistencies, and implemented strategic revisions that ensured compliance with current directives and streamlined operational workflows
- Managed scheduling and coordinated meetings for senior staff, achieving a 95% attendance rate for all scheduled events
Education
MBA - Government Contracting/ Crisis Management
American Military University
Charles Town, WV12-2025
Bachelor of Arts - Emergency And Disaster Management
American Military University
Charles Town, WV11-2018
Skills
- Emergency and Incident Management
- Operations management
- Intelligence Analysis
- Project/ Program Management
- Risk Management
- Strategic Planning and Execution
- Change Management
- Strategic Thinking
- Executive Protection
- Team Leadership and Development
- Documentation and Data Entry
- Cross-functional Collaboration
- Interpersonal skills
- Standard Operating Procedure Development
- Regulatory compliance
- Stakeholder engagement
- Critical thinking
- Business process improvement
- Process mapping
- Organizational development
- Client relationship management
- Business continuity planning
- Resource allocation
- Change management
- Performance management
- Workflow optimization
- Crisis management
Security Clearance
Secret, 06/01/18
References
References available upon request.
Timeline
Management Analyst
Department of Homeland Security
01.2024 - Current
Project Support Specialist
Gannett
01.2024 - Current
Operations Specialist/ Watch Officer
USAID Command Center, RavenTek (Government Contractor)
01.2024 - 10.2025
Law Enforcement Instructor- Adult Learning Facilitator (Part-Time)
Team One Network
01.2022 - Current
Special Operations Forces Program Manager/ Operations Manager
U.S. Army Special Operations Command, Department of Defense
01.2021 - 01.2024
Operations Manager/ Executive and Administrative Assistant/ Futures Concept Developer
U.S. Army Center for Initial Military Training
01.2018 - 01.2022
Training Operations Manager/ Adult-Learning Facilitator/ Fitness Trainer/ Resiliency Trainer
U.S. Army National Guard Warrior Training Center
01.2016 - 01.2018
Nationally Registered Paramedic, Crew Chief
Charleston County Government, Emergency Medical Services
01.2013 - 01.2024
MBA - Government Contracting/ Crisis Management
American Military University
Bachelor of Arts - Emergency And Disaster Management
American Military University
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