Jessica Overby
Chester
Summary
Multi-faceted customer service representative. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented.With experience being an accurate, assertive and adaptable personal assistant. Effective at multitasking in challenging situations, committed to meeting deadlines.
Overview
8
8
years of professional experience
Work History
Personal Care Attendant
Paid Partnerships
11.2022 - 12.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients to medical appointments.
Crew Member
Virtexco
05.2021 - 11.2022
- Fork Lift and Boom Lift certified.
- Door repair using bondo.
- Hardware instillation including but not limited to door hardware and fire detectors
- Collects trash from floors within hallways, bathrooms and work areas.
- Sanitized frequented areas and equipment using approved supplies.
- Transported trash and hazardous waste to appropriate disposal area.
- Responded to emergency cleaning requests to meet client expectations.
- Conducted demo services.
- Personal helper for superintendent.
- Key Holder.
- Supervised cleaning crew.
Customer Service Rep./Silversmith Apprentice
Mineralogy Nc
10.2020 - 03.2021
- Consulted with customers to intake jewelry repairs and orders.
- Estimated repair costs, in support of work orders.
- Assisted clients on sales floor, educating them with product knowledge.
- Maintained communication with other stores regarding products and repairs.
- Stocking the sales floor while providing customer support.
- Merchandizing window displays.
- Providing custom made jewelry for three locations within the company.
- Provided customer consultations for custom jewelry as a vendor through their company.
- Answered phone calls assisting customers and vendors.
- Scheduled appointments for customs/repairs intake and pickup.
- Followup with clients for pending orders.
- Worked sales floor frequently at their highest volume store.
Sales Associate/ Teacher
Rare Earth Gems
03.2018 - 11.2020
- Engaged with customers using product knowledge to boost sales.
- Teacher for pre-existing classes.Developed new classes to add to the roster
- Created individualized classes for clients.
- Advertising within the store for classes and sales.
- Merchandising store front as well as display cases.
- Scheduling classes, with follow up support and reminders.
- Maintained cleaning and organizational solutions.
- Scheduled intake consultations for repairs and custom orders.
- Provided custom orders and repairs.
- Created custom products for the business while maintaining the sales floor.
- Established long lasting customer relations.
- Worked outside of normal hours to provide answers and updates on orders and classes.
Personal Assistant to the Owner
Magikcraft
01.2016 - 11.2018
- Screened telephone calls and inquiries and directed as appropriate.
- Researched and collected options for best pricing on merchandise
- Organized work projects around client's house.
- Devised and maintained office systems to efficiently deal with papers.
- Planned and coordinated travel arrangements and logistics for out-of-town functions.
- Checked mail, shopped for groceries and handled bill payments.
- Typed documents, updated websites and compiled information for meetings.
- Created repeat business by developing long-term relationships with regular customers to increase client base.
- Communicated client project requirements to vendors and contractors to ensure client satisfaction.
Education
Diploma - Applied Jewelry Proffesional
Gemological Institute Of America
Carlsbad, CA04.2020
Diploma -
George Washington High School
Danville, VA08.2007
Skills
- Product organization
- Retail sales customer service
- Adaptive team player
- In-store support
- Problem-solving abilities
- Project management abilities
- Product Promotion
Timeline
Personal Care Attendant
Paid Partnerships
11.2022 - 12.2023
Crew Member
Virtexco
05.2021 - 11.2022
Customer Service Rep./Silversmith Apprentice
Mineralogy Nc
10.2020 - 03.2021
Sales Associate/ Teacher
Rare Earth Gems
03.2018 - 11.2020
Personal Assistant to the Owner
Magikcraft
01.2016 - 11.2018
Diploma - Applied Jewelry Proffesional
Gemological Institute Of America
Diploma -
George Washington High School
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