Summary
Overview
Work History
Education
Skills
References
Timeline
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Jessica Petty

Warsaw

Summary

Team leader with proven ability to excel in fast-paced environments. Demonstrates strong collaboration skills and a commitment to continuous learning. Successfully led teams to achieve project goals and improve operational efficiency.

Overview

4
4
years of professional experience

Work History

Team Leader/Social Media Manager

Chick-fil-A
King George
11.2023 - Current
  • Supervised team members to ensure efficient daily operations in fast-paced environment.
  • Trained new employees on customer service standards and operational procedures.
  • Coordinated shift schedules to optimize staff coverage during peak hours.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Delegated daily tasks to team members to optimize group productivity.
  • Developed engaging content for various social media platforms.
  • Monitored social media trends to inform content strategy.
  • Managed daily postings and scheduled content across channels.

Receptionist/To-Go Specialist

Towne Pub & Grill
Joppa
04.2022 - 10.2022
  • Greeted and welcomed guests upon arrival at the restaurant.
  • Managed phone calls and reservations for dining services.
  • Assisted staff with customer inquiries and service requests.
  • Handled cash transactions and processed payments accurately.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Prepared to-go orders accurately and efficiently for customer pickup.
  • Managed order entries using point-of-sale system for seamless transactions.

Host

IHOP
Bel Air
08.2021 - 12.2021
  • Greeted and seated guests in a friendly and professional manner.
  • Managed waitlist and communicated wait times to guests accurately.
  • Coordinated with servers to ensure timely service for all tables.
  • Managed incoming calls during busy shifts.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.

Education

GED -

Rappahannock Community College

Skills

  • Leadership
  • Team management
  • Employee training
  • Customer service excellence
  • Operational efficiency
  • Coaching
  • Cash handling
  • Content creation
  • Speed and efficiency
  • Extensive beverage preparation knowledge

References

Jedadiah Brown - Director of Operations, Chick-Fil-A

  • 757-803-6113
  • jedadiahb98@gmail.com

Charles Fish - Front of House Shift Leader, Chick-Fil-A

  • 401-439-5185
  • charles.fish005@gmail.com

Allie Fish - Personal

  • 401-524-1657
  • a.fish1557@gmail.com

Timeline

Team Leader/Social Media Manager

Chick-fil-A
11.2023 - Current

Receptionist/To-Go Specialist

Towne Pub & Grill
04.2022 - 10.2022

Host

IHOP
08.2021 - 12.2021

GED -

Rappahannock Community College

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Jessica Petty