Jessica Price
Dublin
Summary
Detail-oriented Medical Office Coordinator with 30 years in medical office operations. Proven success in developing efficient workflows and supervising staff to enhance productivity and patient satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Medical Office Coordinator
Lewis Gale Physicians
08.2015 - Current
- Oversee finances, including cash flow, charge entry, co-pays, deposits and accounts payable/receivable.
- Supervise daily staff activities, establishing an efficient and smooth work environment.
- Oversaw front office operations, including patient check-in and check-out processes.
- Assisted in billing and insurance verification processes for patient accounts.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Verified proper coding, sequencing of diagnoses, and accuracy of procedures.
- Managed multiple tasks and projects simultaneously to ensure smooth office operations.
- Developed efficient workflows to enhance office productivity and service delivery.
- Assisted Practice Manager with various administrative tasks to support office functionality.
- Maintained inventory of medical supplies and ordered replacements.
Referral Coordinator
Carilion Clinic
08.2014 - 08.2015
- Coordinated referrals for 6 rehabilitation centers within Carilion, ensuring seamless patient transitions.
- Trained and mentored new staff members, fostering a supportive onboarding experience.
- Assisted Therapists, Rehab Supervisor, and Director in establishing 2 new locations and optimizing office and patient flow.
Cash Collection Specialist
Inova Health Systems
07.2013 - 08.2014
- Collaborated with multiple insurance companies to resolve issues effectively.
- Developed recommendations and action plans to resolve patient accounts.
- Maintained individual weekly worklist, facilitating 150 interventions per day.
- Gained recognition for strong work ethic and commitment to customer service.
Medical Assistant
Potomac Internal Medicine
10.2011 - 11.2012
- Triaged patients and performed EKGs, PFTs, collected blood, and administered injections.
- Answered multi-line phone to schedule appointments and assist patients with inquiries, enhancing patient experience.
- Prepared invoices, financial statements, and medical case histories to ensure accurate billing and patient records.
Patient Access Representative
Carilion New River Valley Medical Center
09.1999 - 10.2011
- Obtained patient data efficiently in fast-paced, high-stress environment to support timely care.
- Operated a large hospital switchboard assisting with correspondence between patient and provider.
- Trained and mentored new staff to enhance team capabilities and ensure smooth onboarding.
- Led staff scheduling and facilitated brainstorming sessions for departmental improvements.
Education
HIGH SCHOOL DIPLOMA -
GREAT BRIDGE HIGH SCHOOL
Chesapeake, VA06-1996
Skills
- Medical coding
- Insurance verification
- Patient scheduling
- Medical billing
- Electronic health records
- Health records management
- HIPAA compliance
- Financial management
- Office operations
- Office management
- Quality assurance monitoring
- Staff supervision
- Staff training
- Developing office policies
- Maintaining office policies
- Regulatory compliance
- Data entry efficiency
- Communication skills
- Effective communication
- Team collaboration
- Customer service
- Problem solving
- Quality assurance
- Multitasking abilities
- Works well under pressure
- Adaptable to change
- Rapid adaptation
- Self-motivated
- Working with diverse people
- Strong communication skills
- Computer skills
- Strong communication skills
Activities
I am extremely passionate about serving my community through my church and helping those less fortunate. I have a deep love for animals I have fostered for Pound Pals. I love to read and decorate as well!
Certification
- Certified clinical medical assistant
Affiliations
- I Serve in multiple volunteer capacities within church ministries, contributing to community outreach, and events.
Timeline
Medical Office Coordinator
Lewis Gale Physicians
08.2015 - Current
Referral Coordinator
Carilion Clinic
08.2014 - 08.2015
Cash Collection Specialist
Inova Health Systems
07.2013 - 08.2014
Medical Assistant
Potomac Internal Medicine
10.2011 - 11.2012
Patient Access Representative
Carilion New River Valley Medical Center
09.1999 - 10.2011
HIGH SCHOOL DIPLOMA -
GREAT BRIDGE HIGH SCHOOL