Donnamarie Goldsberry
Virginia Beach
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
44
44
years of professional experience
Work History
Customer Service Cashier
Food Lion Grocery
Virginia Beach
10.2024 - Current
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Complied with all health and safety regulations while performing job
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Verified that all coupons were valid prior to processing them into the system.
- Maintained accurate records of transactions using the point-of-sale system.
- Resolved customer complaints in a professional manner.
Pharmacy Technician
Kroger
Virginia Beach
04.2010 - 12.2011
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted pharmacists in compounding sterile products according to state regulations.
Office Manager
Polynesian Pools
Virginia Beach
04.2002 - 05.2006
- Provided administrative support to management team including preparing reports and presentations.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Developed and implemented office policies and procedures.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
Customer Service Representative
Cox Communications Inc.
Virginia Beach
04.1981 - 12.1996
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Associate's - General Studies
Tidewater Community College
Virginia Beach, VA06.1976
Skills
- Transaction processing
- Customer assistance
- Cash handling
- Inventory management
- Sales reporting
- Product knowledge
- Conflict resolution
- Team collaboration
- Attention to detail
- Effective communication
- Time management
- Health and safety compliance
- Upselling techniques
- Cash register operation
- Account management
- Basic math
- Adaptability and flexibility
- Customer focus
- Phone etiquette
Personal Information
Authorized To Work: US
Timeline
Customer Service Cashier
Food Lion Grocery
10.2024 - Current
Pharmacy Technician
Kroger
04.2010 - 12.2011
Office Manager
Polynesian Pools
04.2002 - 05.2006
Customer Service Representative
Cox Communications Inc.
04.1981 - 12.1996
Associate's - General Studies
Tidewater Community College