Jessica Rinaldis

• Led and supervised a team of Burn Ambassadors, providing coaching, training, and daily operational support.
• Contacted prospective members through phone calls, emails, and follow-up communications to generate leads and increase membership conversions.
• Fostered strong member relationships by delivering exceptional customer service and promoting member engagement.
• Managed and maintained member accounts, including account updates, billing inquiries, and membership records.
• Processed new memberships, renewals, and membership changes with accuracy and efficiency.
• Oversaw daily front desk operations to ensure a seamless and welcoming experience for members and guests.
• Implemented member retention strategies through personalized follow-up, relationship building, and ongoing support.
• Achieved membership and retail product sales goals by educating members on services, promotions, and wellness products.
• Maintained facility cleanliness and organization, contributing to a welcoming environment for all visitors.

• Managed all aspects of photography business operations, ensuring high-quality service delivery.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Providing photography service in studio and on location
• Photo editing
• Marketing to potential clients
• Emailing with current and prospective clients, as well as video and phone consultations to provide details on services, products, etc.
• Handling credit transactions and invoicing, as well as providing detailed quotes for services requested.

• Making contact with clients via phone and email to assist with recruiting needs, as well as maintaining regular contact to provide help and answer questions as needed
• Selling job postings and upgrades to enhance job postings on niche job boards
• Managing client accounts and keeping accurate details of conversations
• Assisting in creating and posting job postings for niche job markets
• Handling credit transactions and invoicing

• Promoted development of social, emotional, and communication skills in infants.
• Kept classroom and feeding areas clean, neat and safe.
• Creating age appropriate lesson plans.
• Performing developmental assessments.
• Providing parents with informative daily details of their child's day.

• Answered incoming calls and took messages to relay to realtor.
• Scheduling appointments and helped manage calendar.
• Filing and making copies.
• Running errands
• Brochure Preparation
• Monitored and ordered supplies and materials to keep office well stocked.

*Also worked with Realtor from Aug 2005-May 2006