Jessica Robertson
Richmond
Summary
Accomplished Direct Support Professional and Secretary with a proven track record at Citizen Advocates and Nichols Law Firm LLC, excelling in client documentation and complaint resolution. Demonstrated ability to enhance client well-being and streamline office operations, achieving significant improvements in client satisfaction and operational efficiency. Skilled in time management and community integration, fostering strong relationships and promoting independence.
Experienced with producing high-quality digital content, including written, visual, and multimedia formats. Utilizes deep understanding of audience engagement to create compelling and relevant content. Track record of leveraging SEO and social media strategies to maximize reach and impact.
Overview
16
16
years of professional experience
Work History
Affiliate Content Creator
Self Employed Servicesqq
02.2025 - Current
- Applied current editing and photography tools to tell great stories.
- Boosted brand engagement by creating compelling social media posts and campaigns.
- Strengthened content through proofreading and editing.
- Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
Small Business Owner
Self
03.2022 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Direct Support Professional
Citizen Advocates
03.2019 - 05.2021
- Monitored health and well-being of clients and reported significant health changes.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
- Maintained detailed records of services performed on clients.
- Built strong and trusting rapport with clients and loved ones.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted with planning and coordination of activities and outings based on individual needs.
Secretary
Nichols Law Firm LLC
04.2009 - 09.2010
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Organized and maintained law libraries, documents and case files.
- Processed summonses, subpoenas and complaints.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Processed electronic or physical court filings for attorney's practice.
- Coordinated and scheduled meetings and telephone conferences.
- Received and disbursed incoming mail.
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Checked office supplies stock and placed orders to maintain levels.
- Coordinated court filings including scheduling hearings, filing deadlines and calendaring events.
- Composed and revised letters and depositions.
- Maintained attorney calendars by keeping track of appointments, meetings and conferences.
- Drafted or reviewed legal documents and precedents to support case preparation.
Education
GED -
Parishville Hopkinton High-School
Parishville01-2004
No Degree - Criminal Justice
North Country Community College
Saranac Lake, NYSkills
- Effective complaint resolution
- Client records management
- Account updating
- Scheduling
- Time management
- Community integration
- Disability awareness
- Adaptive equipment use
- Case documentation
- Call handling
- Bookkeeping
- Meeting planning
- Office supplies management
- Content Creation
- Digital and Affiliate Marketing
- Content Editing
- Invoice processing
- Data Entry
- Video editing
- Audience engagement
- Digital photography
- Social media marketing
Education and Training
other,other
Timeline
Affiliate Content Creator
Self Employed Servicesqq
02.2025 - Current
Small Business Owner
Self
03.2022 - Current
Direct Support Professional
Citizen Advocates
03.2019 - 05.2021
Secretary
Nichols Law Firm LLC
04.2009 - 09.2010
GED -
Parishville Hopkinton High-School
No Degree - Criminal Justice
North Country Community College
Similar Profiles
Madison TarverMadison Tarver
Nannying/Babysitter at Employed by Jovie of Greater IN, and Self EmployedNannying/Babysitter at Employed by Jovie of Greater IN, and Self Employed
Emma LemkeEmma Lemke
Real Estate Agent at Self Employed EmployedReal Estate Agent at Self Employed Employed
Valérie COLLARDValérie COLLARD
YOGA TEACHER & MASSAGE THERAPIST at Self employed: U zen yoga & Employed by SwisdarYOGA TEACHER & MASSAGE THERAPIST at Self employed: U zen yoga & Employed by Swisdar