Jessica Rosado
Manassas
Summary
Successful businesswoman with 17 years’ experience managing business, coordinating projects and leading teams toward established goals. Seasoned Management Analyst with background in executing strategic initiatives to improve operational efficiency and boost company performance. Strong skills include data analysis, project management, and problem-solving capabilities. Past roles have involved analyzing business operations, developing recommendations for improvement, and monitoring the implementation of these strategies leading to significant improvements in overall productivity.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Program Management Analyst
American Systems
09.2022 - Current
- Research and analyze supporting Federal Healthcare Directorate
- Build and maintain relationships with Government customers and other partners
- Manage FHD business development workflows and FHD opportunities within the CRM system
- Assist in creating Step Reviews, opportunity reports and proposal support
- Attending customer meetings and conferences in support of FHD opportunities as required for opportunity capture support
- Support Program/Project managers as necessary in preparation of contract recompetes and assist with the contract execution as well as support program managers as required
- Respond to Data Calls
- Completion of Gap Analysis
- Provide inputs for responding to Government data calls
- Identify and Track opportunities in IDIQ contracts such as GSP, NCI, OMNIBUS, VA Avail, etc
Functional Analyst
Smartronix INC
05.2016 - 09.2022
- Company Overview: Contract position with the Defense Health Agency –DHA
- Identify, analyze, recommend, develop and implement enterprise technical solutions that will reduce and/or eliminate existing patient registration errors, duplicate patients, and configuration of control processes
- Primary emphasis, initially, at this level is to be able to implement existing solutions and as experience increases, be able to develop new methods to prevent patient registration errors, etc
- Specifically, resolve, correct, or complete missing or erroneous information for the following types of DoD health system patient records and/or fields: Potential duplicate AHLTA/CHCS/DEERS patient records; Pseudo Social Security Numbers (SSN); Electronic Design Interchange Patient Number (EDI-PN); Sponsor Name; Family Member Prefix (FMP); Patient/Sponsor SSN; Patient Category (PATCAT); Date of Birth (DoB); and Gender
- Correct National Enrollment Database (NED) Patient/Primary Care Information Transfer (PIT) discrepancies at Military Treatment Facilities (MTFs) not supported by any other contract that performs that service
- Track work tickets in an established tracking system and communicate with MTF Points of Contact on unresolved duplicate patient and registration errors
- Follow-up with MTFs to ensure resolution of errors
- Ensure all patient file related information in CHCS is consistent with DoD, Defense Health Agency and DEERS directives
- Analyze and resolve other related data quality issues as the DoD transitions to a new Electronic Health Record
- Contract position with the Defense Health Agency –DHA
Functional Analyst
JCS Solutions LLC
09.2015 - 05.2016
- Company Overview: Contract position with Department of Veteran Affairs, Office of Information & Technology
- Perform functional assessments for the Veterans Authorization Preference Enhancements (VAPE) program
- Ensure adherence to privacy guidelines, encryption policies, and integrity of user data
- Analyze business processes to capture the discrete aspects of system functionality required for integration with applications and tools
- Analyze the integrity of user and beneficiary registration data
- Evaluate business workflows and recommended process changes to improve team efficiency, effectiveness, and overall customer satisfaction
- Assesses and maintain project-level requirement documents in order to capture current requirements, test strategies, and improve procedures
- Document requirements to ensure they are tracked, quantified for testing, and verified against user requirements
- Contract position with Department of Veteran Affairs, Office of Information & Technology
Project Manager/Business Analyst
MicroHealth LLC
09.2014 - 09.2015
- Company Overview: Contract position with Department of Veteran Affairs, Office of Information & Technology
- Team member supporting the largest federal healthcare system
- Responsible for analyzing and evaluating (on a quantitative and qualitative basis) the effectiveness of line program operations in meeting established goals and objectives
- Evaluated and advised government executives on the organization, methods, and procedures for providing administrative support systems such as records, communications, directives, forms, files, and documentation
- Built dashboards for monitoring and reporting for the Joint Legacy Viewer (JLV) data quality
- Established capability for monitoring and reporting data quality for the Joint Legacy Viewer (JLV)
- Responsible for identifying emerging data quality issues and the creation of solutions for identified issues
- Dedicated to meeting expectations of internal and external customers; followed up with customers to ensure problems were resolved
- Provided outstanding service to all internal/external customers and co-workers alike
- Contract position with Department of Veteran Affairs, Office of Information & Technology
Manager
Great Clips
07.2009 - 09.2014
- Company Overview: multiple locations in Colorado and Virginia
- Led teams from 8 to 10 employees
- Responsible for organizing business accounts, business operations, and human resources functions
- Directed inventory management, marketing, personnel scheduling and payroll
- Accountable to CEO for profit/loss of the business
- Developed new processes and techniques within the management program
- Implemented new business process; improved productivity 6% to 12%
- Restructured personnel schedules; reduced payroll expenses by 9%
- Implemented team training for staff; improved product sales by 20%
- Extended salon hours and rearranged staffing schedules between business outlets; hit record sales and customer count within 2 months
- Created marketing campaign to improve sales for repeat clients
- Enforced performance standards for staff; reduced wait times 10%
- Multiple locations in Colorado and Virginia
Education
Writing and Managing Federal Proposals
05.2024
Bachelors of Science - Business Administration with a concentration in Human Resource Management
Colorado Technical University (CTU)
05.2016
Colorado State University
12.2012
AA -
Otero Junior College (OJC)
05.2009
Skills
- Self-motivated
- Confident
- Adaptability
- Leadership
- Communication skills
- Organizational skills
- Interpersonal skills
- Analytical thinking
- Business modeling tools
- SQL
- CHCS
- MS Office 2013 Suite
- Excel
- PowerPoint
- Outlook
- Flow Mapping
- Licensed Cosmetologist
Certification
- Security Certification, VA NACI network certified
- DOD Top Secret Clearance, Final
- Writing and Managing Federal Proposals, 05/01/24, Shipley Associates
References
- Lesley Middleman, Data Analyst, 405-245-4913
- Elena Delgado, 202-427-3585
- Jessica Walters, Project Manager, 206-851-4651
Timeline
Program Management Analyst
American Systems
09.2022 - Current
Functional Analyst
Smartronix INC
05.2016 - 09.2022
Functional Analyst
JCS Solutions LLC
09.2015 - 05.2016
Project Manager/Business Analyst
MicroHealth LLC
09.2014 - 09.2015
Manager
Great Clips
07.2009 - 09.2014
Writing and Managing Federal Proposals
Bachelors of Science - Business Administration with a concentration in Human Resource Management
Colorado Technical University (CTU)
Colorado State University
AA -
Otero Junior College (OJC)
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