Jessica Singleton
Hampton
Summary
Seeking to maintain a full-time position that offers professional development and growth while utilizing interpersonal skills, excellent time management, and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive and level-headed attitude. Team and results oriented.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Housing Program Assistant
Hampton Redevelopment and Housing Authority
06.2023 - Current
- Interviews applicants for all housing programs to determine eligibility by verifying all income, allowances, and assets in compliance with HUD Regulations and the HRHA policies
- Notifies applicants of determination
- If necessary, makes corrections to file in a timely manner.
- Processes client's applications and calls.
- Explains program and eligibility requirements to applicants.
- Handles all clients applications by reviewing for completeness; logs applications for submission date and time; and inputs data into CounselorMax client management system.
- Prepares and sends written requests for income verification.
- Verifies income from third party via telephone, mail, fax, or email
- Determines family program eligibility per HUD regulations and Housing Authority policy.
- Notifies applicants in writing of denial of application in accordance with HUD regulations and Housing Authority policy.
- Answers incoming calls/inquiries from applicants and general public related to eligibility.
- Performs other duties as assigned.
- Record certificate of satisfaction
- Draft deeds
Administrative/Supply Coordinator
Versability Resources Inc
09.2022 - 05.2023
- General office administration including faxing, filing, placing orders and scheduling.
- Order supplies.
- Organize meeting materials for Committee, Board, and other official meetings.
- Develops, implements and maintains processes and activities to assure an efficient, effective, compliant and responsive organization within a fast-paced environment
- Maintains records, files and other organizational data
- Develops and generates routine reports
- Assist HR with staffing needs
- Coordinates meetings and presentations as assigned
- Completes word-processing, formatting, filing, and scheduling
- Performs duties such as meetings with employees; drafts and manages correspondence; answers phone; plans tasks and timelines; records and mailings; conducts research and works on special projects
- Ensures optimal clerical and administrative functions; timely preparation of internal and external reports
- Implements and organizes records management processes and procedures
- Coordinates with organizational functions of administrative support team
- Monitors and maintains supplies within budgetary parameters
- Completes special order requests
- Other duties as assigned.
Logistics Analyst
ACL
08.2021 - 09.2022
- Maintain and update customer's parts master along with item masters.
- Ensure entire inventory and QMS processes and methods strictly adhere to LC guidelines working with LC Manager.
- Support logistic distribution as well as network studies.
- Facilitate to monitor inventory and evaluate requirements to develop strategies for accomplishing desired delivery schedule.
- Gather, process and maintains logistic analysis data.
- Assist to maintain logistics support policy, planning procedure along with similar documents.
- Manage routine warehouse front office activities and operations.
- Maintain accuracy and update outbound and inbound client order files.
- Perform everyday inventory management for LC accounts.
- Ensure to reconcile inventory discrepancies and report LC Manager about inventory metrics.
- Resolve order as well as inventory discrepancies arising in LC daily working with Control Tower and clients.
- Perform with Operations Supervisor to assign all UOM's properly to inventory in LC.
- Develop and maintain relations between LC and Control Tower staff to ensure all orders along with transportation management protocols are complied with QMS specifications.
- Perform with Supervisors to ensure orders release and apt inventory allocation against orders.
- Develop best Inventory Control functions practices working with LC Manager.
Executive Assistant
POMOCO AUTO GROUP
11.2015 - 06.2021
- Answer multi line phone
- Scheduling Appointments
- Greeting Customers
- Sorting Mail
- Assists with payroll
- Provide outstanding customer service to callers while directing them to the appropriate person or department.
- Administrative tasks such as filing and data entry, including entering timecards into a timekeeping system and creating, formatting and presenting Excel spreadsheets.
- Utilize electronic and print resources to assist customers with questions and directions.
- Respond to questions about the Dealership.
- Maintain a neat and orderly work space.
- Other Duties
- Skills Used
- Communication skills
- Interpersonal skills
- Customer service skills
Student Internship
Virginia Health Department
08.2014 - 08.2014
- Responsibilities:
- Answered phone calls, make phone calls
- Data entry
- Filing and faxing
- Make multiple copies
- Proof read etc.
- Skills Used:
- Extensive communication skills
- Customer Service skills
- Computer skills
Education
Associate's degree - Paralegal Studies
Thomas Nelson Community College
Hampton, VA02.2025
Certified - Hospitality & Tourism Management
Florida Atlantic University
Boca Raton, FL04.2019
Medical Administration Assistant - Medical Billing & Coding
New Horizons
Hampton, VA01.2015
Diploma - General Studies
Heritage High School
Newport News, VA01.2014
Skills
- Administrative Support
- Data Entry
- Excel
- Scheduling
- Outlook
- Filing
- MS Office
- MS Excel
- MS Word
- MS Powerpoint
- Google DOCS
- Multi-line Phone Systems
- Dispatching
- Recruiting
- Customer Service (15 years)
- Communication Skills
- Organizational Skills
- Warehouse Management Systems
- Logistics
- Medical office experience
- Hospitality management
- Management
- Quality Management
- Clerical Experience
- Relationship Management
- Customer Relationship Management
- Proofreading
- Front desk
- Client Education
- Oral communication
- Case Documentation
- Housing Regulations Expertise
- Eligibility Determination
- Client Advocacy
- Data Management
- Organization and Time Management
- Relationship Building
- Excellent Communication
- Clerical Support
- Calm Under Pressure
Certification
- Hospitality & Tourism Management
Timeline
Housing Program Assistant
Hampton Redevelopment and Housing Authority
06.2023 - Current
Administrative/Supply Coordinator
Versability Resources Inc
09.2022 - 05.2023
Logistics Analyst
ACL
08.2021 - 09.2022
Executive Assistant
POMOCO AUTO GROUP
11.2015 - 06.2021
Student Internship
Virginia Health Department
08.2014 - 08.2014
Associate's degree - Paralegal Studies
Thomas Nelson Community College
Certified - Hospitality & Tourism Management
Florida Atlantic University
Medical Administration Assistant - Medical Billing & Coding
New Horizons
Diploma - General Studies
Heritage High School
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