Jessica Stevens
Reva
Summary
Dedicated employee with strong customer service skills, adept at multitasking and effective time management. Committed to delivering positive and memorable experiences for every customer. Proven ability to handle multiple tasks efficiently while maintaining high service standards.
Overview
13
13
years of professional experience
Work History
Plasma Center Technician
BioLife Plasma Services
Green Bay
11.2016 - 06.2018
- Prepared patients for examination by draping, obtaining vital signs, verifying referrals, and documenting detailed health history to ensure donor readiness.
- Monitored donor vitals throughout donation process, including temperature, pulse rate, and blood pressure, to ensure safety and comfort.
- Performed health screenings and vital sign checks for donor eligibility.
- Checked hematocrit levels of individuals prior to plasma donation.
- Documented donor information accurately in electronic health records system.
- Responded promptly to inquiries from donors and staff, delivering exceptional customer service and fostering positive donor experiences.
- Monitored equipment functionality and reported any malfunctions promptly.
- Adhered strictly to all HIPAA regulations when dealing with confidential patient information.
Caregiver
Evelyn Nelson
Green Bay
07.2015 - 02.2017
- Administered medications according to prescribed schedules and guidelines.
- Supported clients with daily living activities and personal care to enhance comfort and independence.
- Supported mobility by facilitating transportation to appointments and activities.
- Prepared meals tailored to dietary restrictions and preferences.
- Performed light housekeeping duties relevant to client care, such as laundry.
- Delivered compassionate support, facilitating feeding assistance to promote dignity and nutrition.
- Enhanced patient outlook and daily living experiences through personalized care and emotional support.
Teachers Aid
Safford Christian School
Safford
08.2007 - 05.2008
- Assisted the High School department.
- Monitored student behavior to foster a positive learning environment.
- Organized classroom resources and ensured supplies were readily available.
- Tutored and assisted children individually and in small groups to reinforce learning concepts and enhance understanding of assignments.
- Graded assignments and tests and documented results into filing systems.
- Supported classroom teacher in managing a diverse student population to promote inclusivity and engagement.
Server
Brick's Steaks and More
Safford
05.2005 - 09.2007
- Took and accurately delivered food and beverage orders, ensuring customer satisfaction.
- Provided excellent customer service in a fast-paced dining environment.
- Greeted customers, provided information, and recommended specials to boost sales.
- Resolved guest inquiries and issues promptly, enhancing overall dining experience.
- Maintained cleanliness and organization of dining area and utensils.
- Assisted in training new servers on menu items and service standards.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Welcomed guests upon arrival and presented them with menus to facilitate their dining choices.
Education
Some College (No Degree) - Nursing
EASTERN ARIZONA COLLEGE
Thatcher, AZSkills
- Medication administration
- Vital sign monitoring
- Electronic health records
- Patient care
- Medical terminology
- Attention to detail
- Customer service
- Computer proficient
Awards
- National Dean's List
- National Honor Society
Timeline
Plasma Center Technician
BioLife Plasma Services
11.2016 - 06.2018
Caregiver
Evelyn Nelson
07.2015 - 02.2017
Teachers Aid
Safford Christian School
08.2007 - 05.2008
Server
Brick's Steaks and More
05.2005 - 09.2007
Some College (No Degree) - Nursing
EASTERN ARIZONA COLLEGE