Jessie Cassell
Daleville
Summary
Strong skills in customer service and a team player. Looking for part-time work to get through college.
Overview
5
5
years of professional experience
Work History
Restaurant Worker
Outback Steakhouse
Christiansburg, VA
03.2024 - Current
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
Barista
Little Green Hive
90 Town Center Street #106, Daleville, VA 24083
08.2024 - 05.2025
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Trained new baristas on equipment operation, beverage preparation, and customer service protocols.
- Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
Fast Food Team Leader
Arbys
Christiansburg, VA
02.2023 - 01.2024
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
- Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.
- Built strong relationships between staff and customers using effective interpersonal skills when resolving issues or providing assistance.
- Enhanced customer satisfaction by efficiently managing orders and addressing concerns in a timely manner.
- Supported management in achieving business goals by proactively identifying areas for improvement within daily operations and suggesting solutions.
Inventory Specialist
Cavalier Automotive
Daleville, VA
05.2023 - 08.2023
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
Childcare Provider
YMCA
Daleville, VA
08.2021 - 02.2023
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Retail Cashier
Walmart
Troutville, VA
03.2021 - 07.2021
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Assisted customers by answering questions and fulfilling requests.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Trained new employees on company policies, register operations, and effective communication techniques with customers.
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
Fast Food Worker
Bojangles'
Daleville, VA
05.2020 - 02.2021
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
Education
Associate of General Studies - General Studies
Virginia Western Community College
Roanoke, VA05.2025
High School Diploma -
Lord Botetourt High School
Daleville, VA05.2022
Associate of Business Administration - Accounting And Finance
Virginia Western Community College
Roanoke, VA08-2025
Skills
- Cash handling proficiency
- Customer Service
- Collaboration and Teamwork
- Attention to Detail
Timeline
Barista
Little Green Hive
08.2024 - 05.2025
Restaurant Worker
Outback Steakhouse
03.2024 - Current
Inventory Specialist
Cavalier Automotive
05.2023 - 08.2023
Fast Food Team Leader
Arbys
02.2023 - 01.2024
Childcare Provider
YMCA
08.2021 - 02.2023
Retail Cashier
Walmart
03.2021 - 07.2021
Fast Food Worker
Bojangles'
05.2020 - 02.2021
Associate of General Studies - General Studies
Virginia Western Community College
High School Diploma -
Lord Botetourt High School
Associate of Business Administration - Accounting And Finance
Virginia Western Community College