Jessika Edwards
Alexandria
Summary
Results-driven leader with over a decade of experience in financial services, employee engagement, and program management. Adept at strategic planning, cross-functional collaboration, and event execution. Proven ability to develop high-performing teams, drive community initiatives, and enhance operational efficiencies within Navy Federal Credit Union. Recognized for outstanding individual performance as a 2024 SSP Award Winner and 2024 Field Mortgage REL Award Winner for excellence in leadership and team development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor, Mortgage Origination
Navy Federal Credit Union
07.2023 - Current
- Lead a high-performing team, overseeing operations and ensuring adherence to compliance standards
- Spearhead employee engagement initiatives, organizing volunteer events and team celebrations to enhance workplace morale
- Develop and implement personal and professional development programs to foster employee growth and career progression
- Analyze key performance metrics and present insights to senior leadership to optimize operational strategies
- Drive process improvements to enhance service delivery and team productivity
- Recognized as the 2024 Field Mortgage REL Award Winner for exceptional leadership and contributions to business success
- Honored as a 2024 SSP Award Winner for outstanding individual performance
Mortgage Loan Officer II
Navy Federal Credit Union
06.2021 - 07.2023
- Managed a diverse loan portfolio, exceeding sales and service goals through strategic relationship management
- Provided expert mortgage guidance, conducting needs assessments and tailoring solutions to members financial goals
- Mentored junior loan officers, supporting skill development and career advancement
Member Service Representative III
Navy Federal Credit Union
05.2019 - 06.2021
- Delivered exceptional member service by providing comprehensive financial guidance on accounts and lending products
- Conducted daily branch operations, ensuring compliance with regulatory standards
- Resolved complex account issues and enhanced member experiences through analytical problem-solving
Education
Bachelor of Science -
Howard University
Washington, D.C.2011
Skills
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Training and mentoring
- Staff management
- Goal oriented
- Member service
- Complex Problem-solving
Certification
- Leadership Development Training (Navy Federal)
- STRIVE Mentorship Program Participant
- REL Leadership Playbook Committee Member
Professional Involvement
- Navy Federal Serves Leadership Council
- Community Service Champion Lead
Timeline
Supervisor, Mortgage Origination
Navy Federal Credit Union
07.2023 - Current
Mortgage Loan Officer II
Navy Federal Credit Union
06.2021 - 07.2023
Member Service Representative III
Navy Federal Credit Union
05.2019 - 06.2021
Bachelor of Science -
Howard University
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