Jessica M. Cazorla
Roanoke
Summary
Logistics and inventory professional with over 15 years of experience enhancing fill rates, optimizing inventory flow, and supporting global supply chain operations. Delivered 100% PO fulfillment and minimized stockouts while effectively resolving complex logistics challenges. Collaborated across supply chain, distribution, planning, quality assurance, and customer operations.
Overview
19
19
years of professional experience
Work History
Customer Service Specialist – EA Latin Americas & Canada
Revlon
Roanoke
01.2015 - Current
- Manage end-to-end order fulfillment for LATAM and Canadian markets, resolving 100+ monthly inquiries with a 95% satisfaction rate.
- Achieved a consistent 100% purchase order fill rate through proactive monitoring and cross-functional alignment.
- Coordinate carrier pickups, ocean vessel cutoffs, and logistics timelines to ensure on-time delivery.
- Investigate and resolve logistics discrepancies, QA issues, and market-specific concerns.
- Support international order processing for high-visibility fragrance launches and seasonal programs.
Customization Analyst
Elizabeth Arden Inc.
Roanoke
01.2013 - 01.2015
- Analyzed production schedules, work orders, and staffing requirements to support customization operations.
- Managed material inventories to meet production demand and prevent shortages.
- Coordinated delivery, assembly, and distribution of supplies to support production schedules.
- Collaborated with QA and Contract Manufacturing teams to resolve quality issues.
- Assisted in developing Customization DOCS tools to improve scheduling visibility.
Logistic Planning Inventory Analyst
Elizabeth Arden Inc.
Roanoke
01.2007 - 01.2013
- Improved fill rate by 15% (to 98%) through process enhancements and cross-functional collaboration.
- Reduced stockouts by 20% and increased on-time deliveries by 15% through strategic planning.
- Led quarterly allocation meetings, providing insights to enhance inventory optimization.
- Assessed stock issues for domestic and international retail chains to enable timely resolution.
- Resolved reporting discrepancies, decreasing data errors by 25% to improve accuracy.
- Reconciled documents, materials, and work orders with 99% accuracy, ensuring compliance with standards.
Education
Master of Fine Arts -
Hollins University
Roanoke, VABachelor of Arts - Urban Studies, Geography
Rutgers University
New Brunswick, NJSkills
- Customer Operations
- Order Fulfillment
- Inventory Management
- Replenishment Planning
- Logistics Coordination
- Process Optimization
- Cross-Functional Collaboration
- Data Analysis & Reporting
- SAP
- Oracle JDE
- IBM Sterling
- MicroStrategy
- Insight BI
- Microsoft Office
- Adobe Creative Suite
- Precision
Languages
- English, Native
- Spanish, Advanced
Personal Information
Title: Logistics, Inventory & Order Fulfillment Specialist
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Customer Service Specialist – EA Latin Americas & Canada
Revlon
01.2015 - Current
Customization Analyst
Elizabeth Arden Inc.
01.2013 - 01.2015
Logistic Planning Inventory Analyst
Elizabeth Arden Inc.
01.2007 - 01.2013
Master of Fine Arts -
Hollins University
Bachelor of Arts - Urban Studies, Geography
Rutgers University