Jesus Gonzalez
Virginia Beach
Summary
Dedicated, hardworking management professional with daily planning and operations experience. Skilled in staff training and development. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions.
Overview
13
13
years of professional experience
Work History
Retail Pharmacy Manager
Rite-Aid Pharmacy
03.2022 - 08.2024
- Developed a strong team through effective recruitment, training, and performance management strategies.
- Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of pharmacy laws and guidelines.
- Addressed customer complaints or issues in a timely manner, demonstrating empathy and commitment to exceptional service standards.
- Fostered a positive work environment by addressing staff concerns promptly and fairly.
- Managed pharmacy inventory for optimal product availability and reduced waste.
- Enhanced patient care by providing personalized medication recommendations based on individual needs and preferences.
Restaurant Manager
Los Tres Hermanos
03.2016 - 12.2022
- Carefully interviewed, selected, trained and supervised staff.
- Led and directed team members on effective methods, operations and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Managed payroll and timekeeping, and paperwork for new hires and terminations.
Construction Laborer
J&M Masnory
06.2011 - 01.2020
- Utilized hammers, saws, squares, levels and fastening devices to complete projects.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
Cashier Team Lead
Shoe Carnival
05.2013 - 03.2016
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated cash register and equipment to collect payments.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items and join reward programs.
Education
High School Diploma -
Collinsville High School
Collinsville, OK2015
Skills
- Train Employees
- Hiring and Training
- Conflict Resolution Techniques
- Menu Planning
- Customer Service Best Practices
Accomplishments
- Supervised team staff members.
- Helped customers daily to find pharmacy products faster and easier.
- Opened and closed the store to make sure everything runs smoothly.
Languages
English
Spanish
Timeline
Retail Pharmacy Manager
Rite-Aid Pharmacy
03.2022 - 08.2024
Restaurant Manager
Los Tres Hermanos
03.2016 - 12.2022
Cashier Team Lead
Shoe Carnival
05.2013 - 03.2016
Construction Laborer
J&M Masnory
06.2011 - 01.2020
High School Diploma -
Collinsville High School
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