Jheanelle Francis
Louisa
Summary
Friendly and flexible administrative professional with strong interpersonal skills and a robust background in customer service. Seeking a position with growth and professional development opportunities in pediatric behavioral health. Skilled in patient care, supporting diverse patient needs, ensuring comfort and safety, and maintaining patient hygiene. Strong focus on effective team collaboration and adaptability to changing situations. Reliable and results-focused, consistently contributing to positive patient outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Attendant
Consumer Direct Care Network
03.2023 - Current
- Provide a safe and stimulating environment for a child with autism and a typically developing child
- Deliver group and individual behavior support and intervention, including TCI-appropriate physical restraint, as necessary
- Complete accurate and timely documentation on kids' behavior as policy outlines
- Assist with personal care tasks, such as feeding, toileting, bathing, grooming, and meal preparation
- Provide constant supervision for individuals that cannot safely be left alone
Sales, Service, and Distribution Associate
Post Office USPS
11.2020 - Current
- Perform various clerk duties required to process mail using mail processing equipment or manual methods
- Managed customer inquiries and provided service at the public window for non-financial transactions
- Maintain mail records, examine balances in advance deposit accounts, and record and bill mail requiring special services
- Perform physically demanding duties, including lifting, carrying, standing, and reaching
Researcher
Bay Path University
11.2024 - 12.2024
- Conducted research on the representation of Black female professors across 40 higher education institutions, analyzing systemic barriers to equity and inclusion.
- Collaborated with a teammate to develop and execute a comprehensive outreach strategy, contacting university faculty and diversity officers to gather quantitative and qualitative data.
- Drafted professional communications tailored to each institution, demonstrating strong written communication and adaptability.
- Delivered a final presentation to faculty, earning recognition for an exceptional project and methodology, which will be applied to organizational diversity initiatives.
- Strengthened problem-solving and resilience by navigating challenges, including low response rates and limited data collection opportunities.
Education
Bachelor of Arts - Psychology
Bay Path University
Boston, MA05-2026
Certificate - Patient Access Registration
Quinsigamond Community College
Worcester, MA01.2016
Certificate - Administrative Support
YMCA Training Inc.
Boston, MA01.2015
Skills
- Microsoft Office Suite Proficient
- Excellent organizational and multitasking abilities
- Strong client relations and communication skills
- Experience in medical billing and administrative tasks
- Proficient in cash management and inventory handling
- Compassionate care
Certification
- Administrative Assistant
- Administrative Medical Assistant
Additional Information
- Creative, analytical person
- Training development aptitude
- Strong client relations
Timeline
Researcher
Bay Path University
11.2024 - 12.2024
Patient Care Attendant
Consumer Direct Care Network
03.2023 - Current
Sales, Service, and Distribution Associate
Post Office USPS
11.2020 - Current
Certificate - Patient Access Registration
Quinsigamond Community College
Certificate - Administrative Support
YMCA Training Inc.
- Administrative Assistant
- Administrative Medical Assistant
Bachelor of Arts - Psychology
Bay Path University
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