Jhomari T. Phipps
Norfolk
Summary
An ardent, diligent and flexible individual, who is self-motivated, responsible, committed and professional, with strong emphasis on customer service and employee satisfaction. Exceptional communication skills and a person who possess a keen sense of responsibility and discipline, which gives me the ability to surmount any given challenges whether individually or within a team.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Hospital Corpsman
US Navy
04.2020 - 04.2025
- Maintained detailed records of patients'' medical histories, exam findings, and treatment plans to facilitate efficient communication among healthcare team members.
- Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
- Assisted in medical examinations, treatments and procedures for diverse conditions and patient populations.
- Rendered emergency medical treatment and administered immunization programs.
- Promoted a positive work environment through effective teamwork and open communication among colleagues across departments.
- Assisted in surgical procedures, maintaining a sterile environment and managing surgical instruments with precision.
- Streamlined clinic operations by assisting with scheduling appointments, managing patient flow, and coordinating follow-up care as needed.
- Educated patients on preventative care measures, promoting overall health and well-being through informed decisionmaking.
- Documented patient histories and treatment plans, ensuring accuracy and continuity of care.
Customer Service Representative/Check-in Agent
Flight Connection Ltd ( Fly Ja. Airways & British Airways)
10.2016 - 09.2017
- Assisted passengers with checking-in for flights and boarded the flights in a timely and efficient manner
- Assisted with the smooth on the ground operations prior to departure and arrival of flights
Consultant / Customer Service Agent
Sutherland Global Services – Amazon.com
10.2014 - 05.2015
- Attended to customer’s phone calls regarding placed orders, refunded transactions, returns& replacements, accessing account, services offered and promotions
- Additionally, on the floor assistance was provided to Team Managers in that daily reports were provided on performance statistics of other team members
Compliance& Data Entry Personnel
Betting Gaming and Lotteries Commission
06.2014 - 08.2014
- Provided meticulous auditing and compliance services, and also provided data entry services and filing of sensitive information
Data Entry Personnel
Financial Services Commission
07.2012 - 07.2012
- Imputed important information on the company system in an orderly, organized and timely manner
Customer Service Specialist
MICORP Distributions LTD
07.2011 - 08.2011
- Kept records of stocks available for sale, made sales as well as delivered goods in a timely manner to consumers
Education
Navy Dental
Navy Dental “C” School For Hospital Corpsman
Joint Base San Antonio 12.2021
Navy Medicine
Navy Hospital Corpsman “A” School
Joint Base San Antonio10.2020
B.Sc. - Marketing
The University of the West Indies (Mona)
Jamaica06.2016
Caribbean Advanced Proficiency Examination - Communication Studies, Caribbean Studies, Management of Business, Sociology
Quality Academics
Kingston, JamaicaQuality Academics - Mathematics, English Language, Integrated Science, Principles of Business, Spanish, Information Technology
Quality Academics
06.2013
Skills
- Microsoft Word
- Excel
- Organizational skills
- Customer service
- Team management
- Fast learner
- Adaptable
- Resourceful
Accomplishments
US NAVY
Affiliations
US NAVY
Certification
Dental assistant
Medical secretary
computer operator
Timeline
Hospital Corpsman
US Navy
04.2020 - 04.2025
Customer Service Representative/Check-in Agent
Flight Connection Ltd ( Fly Ja. Airways & British Airways)
10.2016 - 09.2017
Consultant / Customer Service Agent
Sutherland Global Services – Amazon.com
10.2014 - 05.2015
Compliance& Data Entry Personnel
Betting Gaming and Lotteries Commission
06.2014 - 08.2014
Data Entry Personnel
Financial Services Commission
07.2012 - 07.2012
Customer Service Specialist
MICORP Distributions LTD
07.2011 - 08.2011
Quality Academics - Mathematics, English Language, Integrated Science, Principles of Business, Spanish, Information Technology
Quality Academics
Navy Dental
Navy Dental “C” School For Hospital Corpsman
Navy Medicine
Navy Hospital Corpsman “A” School
B.Sc. - Marketing
The University of the West Indies (Mona)
Caribbean Advanced Proficiency Examination - Communication Studies, Caribbean Studies, Management of Business, Sociology
Quality Academics
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