Jhonatan Perez-Ayala
Richmond
Summary
Dynamic and adaptable professional with experience at Chipotle, excelling in high-pressure environments. Proven leadership and problem-solving skills, effectively training staff and enhancing customer satisfaction. Bilingual communicator adept at resolving issues and maintaining efficiency, ensuring a welcoming atmosphere while delivering quality service.
Overview
3
3
years of professional experience
Work History
Grill Cook
Chipotle
12.2025 - Current
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Grilled meats and seafood to customer specifications.
- Cleaned and maintained kitchen equipment regularly.
- Distributed food to team members with efficiency in high-volume environment.
Customer Service Associate
Wawa
02.2024 - 07.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Front of House Employee
Chic-Fil-A
03.2023 - 02.2024
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Education
Bachelor of Science - Chemistry
Louisiana State University
Baton Rouge, LA05-2029
High School Diploma -
Douglas Southall Freeman Highschool
Richmond, Va05-2025
Skills
Leadership
Bilingual
Problem solver
Time-magnement
Adaptability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Grill Cook
Chipotle
12.2025 - Current
Customer Service Associate
Wawa
02.2024 - 07.2025
Front of House Employee
Chic-Fil-A
03.2023 - 02.2024
Bachelor of Science - Chemistry
Louisiana State University
High School Diploma -
Douglas Southall Freeman Highschool