Jhonny Zapata
Norfolk
Summary
Experienced administrative professional ready to drive operational efficiency and streamline office functions. Known for strong organizational skills, effective communication, and team collaboration. Expertise includes managing schedules, coordinating meetings, and handling correspondence. Adaptable and reliable, with focus on achieving results in fast-paced environment.
Experienced with managing office operations, scheduling, and administrative tasks. Utilizes organizational skills and effective communication to ensure smooth workflow and office efficiency. Track record of supporting team collaboration and adapting to dynamic work environments, ensuring reliable performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Unarmed Guard PT Weekends
Allied Universal Security Services
Norfolk, VA
12.2025 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on standard operating procedures and customer service protocols.
- Maintained accurate records of visitor logs and appointments for security compliance.
UNARMED VAULT GAURD, PT WEEKENDS ONLY
INTER-CON SECURITY
NY, NY
02.2025 - 11.2025
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
Office Administrator/Naval Submarines
US Navy
Norfolk, VA
12.2020 - 12.2024
- Monitored security systems and conducted regular patrols to ensure safety and compliance with protocols.
- Coordinated communication between departments, enhancing collaboration and workflow efficiency.
- Streamlined office operations through effective scheduling and resource allocation.
- Managed vendor relationships, ensuring timely delivery of office supplies and services.
Education
High School Diploma -
Exploration Academy
The Bronx, NY06-2016
Skills
- Report writing
- Computer skills, microsoft 365, Excel, Power point
- Crime prevention
- ACTIVE TS/SCI Clearance
- Attention to detail
Certification
- ACTIVE COMPTIA NETWORK + , COMPTIA SECURITY +,
- COMPTIA CYSA+
- VA DRIVER LICENSE
- ACTIVE NYS/VA Guard License
- First Aid, AED, CPR Certification
- 8 hour and 16 hour OJT Training Certificates
LANGUAGES
English
Full Professional
Timeline
Front Desk Receptionist/Unarmed Guard PT Weekends
Allied Universal Security Services
12.2025 - Current
UNARMED VAULT GAURD, PT WEEKENDS ONLY
INTER-CON SECURITY
02.2025 - 11.2025
Office Administrator/Naval Submarines
US Navy
12.2020 - 12.2024
High School Diploma -
Exploration Academy