Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jhoselyn G. Rocha Fernandez

Falls church

Summary

Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Medical Assistant

Internal Medicine Practice
09.2022 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Manager's Assistant

Cinthias Bakery
01.2018 - 01.2022
  • Supervised hourly and temporary personnel, providing work direction and reviewing work processes.
  • Promoted friendly, prompt service to all customers.
  • Experience making employee's schedules and payrolls.

Front Desk Receptionist and Doctor's Assistant

Familiar clinic
07.2015 - 06.2017
  • Answered heavy volume phone calls and handled high traffic lobby area.
  • Relayed all messages promptly to proper parties.
  • Handled all phone calls and routed calls to appropriate locations.
  • Reviewed and updated information in front desk computer system.
  • Kept lobby and reception area clean and neat at all times.
  • Resolved customer and guest complaints.
  • Managed appointments.
  • Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance.
  • Answered telephone calls to provide information, take messages and set up appointments.

Education

Certified LPN - Nursing Practice

Standard College of Nursing
Falls Church, VA
07-2021

High School Diploma -

Arlington Community High School
Arlington, VA
06-2015

Skills

  • Customer service
  • Vital sign monitoring
  • Direct patient care
  • Clinical documentation
  • Phlebotomy
  • CPR
  • Medical procedures
  • Laboratory specimen collection
  • Medical supply inventory
  • Fluent in Spanish
  • Healthcare software proficiency

Accomplishments

  • Recognized for outstanding dedication to patient care.
  • Recognized for going above and beyond the call of duty.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

  • Licensed Practical Nurse

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Medical Assistant

Internal Medicine Practice
09.2022 - Current

Manager's Assistant

Cinthias Bakery
01.2018 - 01.2022

Front Desk Receptionist and Doctor's Assistant

Familiar clinic
07.2015 - 06.2017

Certified LPN - Nursing Practice

Standard College of Nursing

High School Diploma -

Arlington Community High School

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Jhoselyn G. Rocha Fernandez