J'hyra Bailey
Suffolk
Summary
Dynamic and motivated professional with a passion for continuous learning and a commitment to excellence in customer service. Proven ability to adapt quickly and enhance performance to meet and exceed customer demands and sales goals while thriving in fast-paced environments. Recognized for strong communication skills, a pleasant demeanor, and exceptional organizational abilities that contribute to maintaining a clean and efficient workspace. Eager to transition into a new field, bringing dedication to high standards and effective teamwork.
Overview
4
4
years of professional experience
Work History
Sandwich Artist
Subway
Suffolk, VA
02.2023 - 08.2023
- Maintained cleanliness and organization of workspace, adhering to food safety standards.
- Prepared and assembled sandwiches to customer specifications, ensuring quality and freshness.
- Provided excellent customer service, addressing inquiries and resolving complaints efficiently.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Trained new employees on sandwich preparation techniques and company policies effectively.
- Greeted guests, promoted specials, and took orders.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Customer Service Representative
Wawa
Suffolk, VA
01.2025 - 10.2026
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Maintained knowledge of product offerings to assist customers with informed recommendations.
- Collaborated with team members to streamline store operations and enhance workflow efficiency.
- Trained new staff on customer service protocols and operational procedures effectively.
- Handled escalated issues professionally, demonstrating strong problem-solving skills under pressure.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School -
Lakeland High School
Suffolk, VA05-2026
Skills
- Customer service
- Food preparation
- Organizational skills
- Communication skills
- Cleaning and organization
- Multitasking and prioritizing
- Customer satisfaction focus
- Patience and empathy
- Efficient work pace
- Teamwork and collaboration
- Problem-solving
- Professionalism and courtesy
Timeline
Customer Service Representative
Wawa
01.2025 - 10.2026
Sandwich Artist
Subway
02.2023 - 08.2023
High School -
Lakeland High School