Jillian Coccoli
Yorktown
Summary
Detail-oriented professional with extensive experience in managing over 150 weekly reports and inquiries. Proven ability to synthesize complex information and resolve conflicts effectively, ensuring timely and accurate communication across diverse stakeholder groups.
Overview
12
12
years of professional experience
Work History
Reading Specialist
Newport News Public School Dst
Newport News
08.2018 - Current
- Communication Mastery: Delivered clear, concise, and grammatically impeccable written communications to 150+ diverse stakeholders, enhancing understanding and engagement.
- High-Volume Management: Managed a weekly "queue" of 150+ individual reports and inquiries, consistently meeting 24-hour turnaround deadlines with a high degree of accuracy and attention to detail.
- Conflict Resolution: Expertly de-escalated sensitive situations with stakeholders by utilizing active listening and professional empathy to reach mutually beneficial resolutions via email and digital platforms.
- Information Synthesis: Specialized in breaking down complex technical instructions and curriculum rubrics into easy-to-follow, step-by-step guides, reducing repetitive inquiries by an estimated 20%.
- Digital Proficiency: Managed communication logs and student data across multiple Digital Learning Management Systems (LMS), ensuring data integrity and streamlined digital filing processes.
High School English Teacher
Suffolk Public Schools
Suffolk
08.2014 - 06.2018
- Utilized multimedia presentations and educational software to create engaging lesson plans that supported diverse learning styles.
- Integrated technology into lessons to promote interactive learning.
- Collaborated with colleagues to develop and enhance curriculum initiatives, fostering a cohesive learning environment.
- Communicated regularly with parents regarding student progress and needs.
Education
Master of Science - Reading Education
University of Virginia
Northern VA Branch06-2013
Bachelor of Arts - English And Secondary Education
Grove City College
Grove City06-2006
Skills
- Written Communication: Professional Correspondence, Instructional Writing, Copy Editing, Tone Adaptation
- Technical Proficiency: Google Workspace, Microsoft Office 365, Learning Management Systems (LMS), CRM Data Entry
- Project management
- Workflow Management: High-Volume Queue Handling, SLA Adherence, Process Documentation
- Conflict Resolution: Expert De-escalation, Active Listening, Empathetic Problem Solving
Timeline
Reading Specialist
Newport News Public School Dst
08.2018 - Current
High School English Teacher
Suffolk Public Schools
08.2014 - 06.2018
Master of Science - Reading Education
University of Virginia
Bachelor of Arts - English And Secondary Education
Grove City College