Jillian Madden
Centreville
Summary
Sales associate with experience supporting relationship-driven work and delivering strong service in fast-paced environments. Known for clear communication, quick learning, and reliability. Backed by a B.A. in English from George Mason University (May 2023), I am prepared to apply these skills in a new professional opportunity.
Overview
8
8
years of professional experience
Work History
Sales Associate
SmartBrief
05.2023 - Current
- Managed new and existing client relationships through 200+ weekly outreach efforts and 5+ client meetings.
- Partnered with teams to ensure seamless client onboarding, support, and issue resolution.
- Represented the company at national conferences to strengthen client relationships and expand market presence.
- Trained new associates on sales techniques, product knowledge, and company policies.
Part-Time Manager
Crystals On the Rocks
Nyack, NY
01.2018 - 01.2022
- Collaborated with store owners and team members to ensure a positive and consistent customer experience
- Trained and supported new hires to ensure smooth onboarding and daily operations
- Assisted customers one-on-one in navigating a diverse inventory of 5,000+ crystals, providing knowledgeable and attentive service
Education
Bachelor of Arts - English, Communication
George Mason University
Fairfax, VA05-2023
Bachelor of Science -
Creative AdBundance
01-2023
Skills
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Strong written and verbal communication
- Team collaboration and cross-functional support
- Adaptability in fast-paced environments
- CRM experience: Salesforce, HubSpot
- Client relationship support and issue resolution
Timeline
Sales Associate
SmartBrief
05.2023 - Current
Part-Time Manager
Crystals On the Rocks
01.2018 - 01.2022
Bachelor of Arts - English, Communication
George Mason University
Bachelor of Science -
Creative AdBundance