Summary
Overview
Work History
Education
Skills
Timeline
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Jillian Madden

Centreville

Summary

Sales associate with experience supporting relationship-driven work and delivering strong service in fast-paced environments. Known for clear communication, quick learning, and reliability. Backed by a B.A. in English from George Mason University (May 2023), I am prepared to apply these skills in a new professional opportunity.

Overview

8
8
years of professional experience

Work History

Sales Associate

SmartBrief
05.2023 - Current
  • Managed new and existing client relationships through 200+ weekly outreach efforts and 5+ client meetings.
  • Partnered with teams to ensure seamless client onboarding, support, and issue resolution.
  • Represented the company at national conferences to strengthen client relationships and expand market presence.
  • Trained new associates on sales techniques, product knowledge, and company policies.

Part-Time Manager

Crystals On the Rocks
Nyack, NY
01.2018 - 01.2022
  • Collaborated with store owners and team members to ensure a positive and consistent customer experience
  • Trained and supported new hires to ensure smooth onboarding and daily operations
  • Assisted customers one-on-one in navigating a diverse inventory of 5,000+ crystals, providing knowledgeable and attentive service

Education

Bachelor of Arts - English, Communication

George Mason University
Fairfax, VA
05-2023

Bachelor of Science -

Creative AdBundance
01-2023

Skills

  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Strong written and verbal communication
  • Team collaboration and cross-functional support
  • Adaptability in fast-paced environments
  • CRM experience: Salesforce, HubSpot
  • Client relationship support and issue resolution

Timeline

Sales Associate

SmartBrief
05.2023 - Current

Part-Time Manager

Crystals On the Rocks
01.2018 - 01.2022

Bachelor of Arts - English, Communication

George Mason University

Bachelor of Science -

Creative AdBundance
Jillian Madden