JILLIAN RICHARDSON
Virginia Beach
Summary
Results-oriented leader with a strong background in inventory management and team training. Committed to implementing safety protocols and enhancing operational processes to drive efficiency and elevate service standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Banquet Captain
Hilton Hotels Corporation
Virginia Beach
11.2022 - 03.2025
- Trained new team members on service standards and procedures.
- Coordinated event setups and breakdowns for diverse functions.
- Led banquet staff to ensure seamless event execution.
- Communicated with clients to assess event needs and preferences.
- Implemented safety protocols during events to maintain a secure environment.
- Responded quickly to any unexpected changes or issues that arose during an event.
Server
Ynot itallian
Virginia Beach
01.2024 - 12.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Handled customer inquiries and resolved issues promptly and professionally.
- Processed payments accurately, managing cash and credit transactions effectively.
- Greeted customers, answered questions, and recommended specials to increase profits.
Kitchen Manager
Chichos
Virginia Beach
05.2022 - 02.2023
- Maintained inventory levels and ordered supplies as needed for daily operations.
- Enforced cleanliness standards throughout the kitchen and dining areas consistently.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
Shift Manager
Subzeroicecream
Virginia Beach
03.2017 - 08.2018
- Supervised daily operations to ensure team efficiency and high service standards.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Collaborated with management to enhance operational processes and workflows.
Education
License - Esthetician
Centura College
Virginia Beach, VA01-2026
Skills
- Team leadership
- Customer service
- Inventory management
- Communication skills
- Problem resolution
- Safety compliance
Certification
DPOR ESTHETICIAN
Timeline
Server
Ynot itallian
01.2024 - 12.2024
Banquet Captain
Hilton Hotels Corporation
11.2022 - 03.2025
Kitchen Manager
Chichos
05.2022 - 02.2023
Shift Manager
Subzeroicecream
03.2017 - 08.2018
License - Esthetician
Centura College