Jim Rivera Correa
Chester
Summary
Committed family services professional with extensive experience enhancing team collaboration and driving results. Excels in conflict resolution, client support, and program coordination to achieve positive outcomes for families and communities. Demonstrates reliability and flexibility in service delivery while promoting continuous improvement.
Overview
14
14
years of professional experience
Work History
Supervisor
JetBlue Airways
11.2013 - Current
- Assisted passengers with check-in and boarding, enhancing travel experience.
- Processed baggage and resolved travel-related concerns, ensuring customer satisfaction.
- Ensured compliance with airline safety and customer service standards, maintaining operational integrity.
Family Services Assistant / Spanish Interpreter
Bliley’s Funeral Home
04.2019 - Current
- Interpreted for families during funeral arrangements, ensuring clear communication and understanding.
- Supported funeral directors during services by preparing necessary materials and ensuring smooth operations. during services.
- Guided families through planning process, providing compassionate support and professional guidance.
Customer Service & Concierge Representative
Richmond Executive Aviation
07.2021 - 06.2022
- Welcomed and assisted private aviation customers, ensuring seamless arrivals.
- Provide concierge services for private aircraft passengers and crew.
- Welcome and assist private aviation customers upon arrival.
- Provided concierge services for private aircraft passengers and crew, enhancing overall travel experience.
- Process aviation fuel payments and customer transactions.
Flight Operations Coordinator
GMD Airline Services
02.2013 - 11.2013
- Coordinated daily flight schedules and gate assignments to ensure on-time departures.
- Verified aircraft weight and balance.
- Oversaw cargo management processes and baggage load documentation.
- Supported airline operations at Luis Muñoz Marín International Airport.
Passenger Service Agent
GMD Airline Services
02.2012 - 11.2013
- Assisted passengers with wheelchair and special assistance needs to ensure a comfortable travel experience.
- Transported checked baggage to TSA screening to facilitate timely security processing.
- Performed charter flight check-in and gate agent duties to ensure smooth passenger boarding and adherence to flight schedules.
- Transported checked baggage for TSA screening.
Education
Bachelor’s Degree - Aviation Management
Interamerican University
Bayamón, Puerto Rico01.2013
No Degree - Full-Time English Language Program
EF International Language Centers
Boston, MassachusettsSkills
- Flight Operations
- Flight Coordination
- Aviation Safety Procedures
- Passenger Service
- Guest Relations
- Gate Operations
- Team leadership
- Weight & Balance
- Microsoft Office
- Bilingual: English & Spanish
- Customer Relations
- Concierge Services
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service & Concierge Representative
Richmond Executive Aviation
07.2021 - 06.2022
Family Services Assistant / Spanish Interpreter
Bliley’s Funeral Home
04.2019 - Current
Supervisor
JetBlue Airways
11.2013 - Current
Flight Operations Coordinator
GMD Airline Services
02.2013 - 11.2013
Passenger Service Agent
GMD Airline Services
02.2012 - 11.2013
No Degree - Full-Time English Language Program
EF International Language Centers
Bachelor’s Degree - Aviation Management
Interamerican University