Jimmy Brown
Lynchburg,VA
Summary
Dynamic Operations Manager with a proven track record at Republic Services, excelling in performance reporting and staff development. Successfully reduced operational risks and enhanced customer relations through effective communication and cross-functional coordination. Skilled in health and safety compliance, fostering a culture of safety and efficiency within teams.
Overview
18
18
years of professional experience
Work History
Operations Manager
Republic Services
03.2022 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Analyzed and reported on key performance metrics to senior management.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Reduced operational risks while organizing data to forecast performance trends.
- Interacted well with customers to build connections and nurture relationships.
Operations Supervisor
Republic Services
10.2007 - 03.2022
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Conducted scheduled and impromptu evaluations to assess work performance.
- Hired, managed, developed and trained drivers in proper work methods and safe operation of equipment
- Monitored team performance to assess training requirements and areas in need of improvement.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Provided feedback to workers on job performance and safety procedures.
Education
GED -
Chapman High School
InmanSkills
- Production
- Performance reporting
- Incidents management
- Health and safety compliance
- Performance monitoring
- Staff development
- Cross-functional coordination
- Workforce management
Timeline
Operations Manager
Republic Services
03.2022 - Current
Operations Supervisor
Republic Services
10.2007 - 03.2022
GED -
Chapman High School
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