Jimmy Flores
Bozzuto
WOODBRIDGE
8
years of professional experience
Results-driven operations and maintenance professional with 10+ years of experience spanning facilities maintenance, banking operations, client relationship management, and technical service environments. Proven ability to diagnose and resolve complex mechanical, electrical, and operational issues while supporting compliance-driven environments and high-volume customer service settings. Trusted to manage escalated issues, coordinate vendors, and maintain regulatory and documentation accuracy in fast-paced, high-responsibility roles. Bilingual in English and Spanish with a strong track record of improving efficiency, service quality, and operational reliability across diverse industries.
Work History
Maintenance Technician
1 Year 7 Months- Perform general building maintenance across commercial and residential properties, including minor carpentry, painting, plumbing, landscaping, snow removal, and exterior upkeep.
- Diagnose mechanical, hydraulic, pneumatic, and electrical issues using diagnostic tools and determine appropriate repair or component-replacement solutions.
- Resolved maintenance and operational issues, ensuring property functionality and maintaining high service quality.
- Managed escalated residential concerns, facilitating resolution of customer and operational issues to enhance satisfaction.
- Coordinated with contractors and vendors for commercial and residential building maintenance, ensuring timely property upkeep.
- Conduct retention-document audits to verify accuracy and support regulatory adherence.
Branch Coordinator
10 Months- Audited branch retention documents to ensure accuracy, completeness, and compliance with banking requirements, enhancing regulatory adherence.
- Supported daily branch operations by resolving operational issues and assisting teammates with client-service needs, contributing to a smoother workflow.
- Supported daily branch operations while resolving operational issues and assisting teammates with client-service needs.
- Operated and maintained high-value cash-handling equipment with accuracy and attention to established procedures.
- Opened new accounts and educated clients on banking products, fostering informed financial decisions and improving customer satisfaction.
- Audited branch retention documents for accuracy, completeness, and compliance with banking requirements.
- Maintained detailed client-interaction records in accordance with compliance requirements.
Relationship Banker
2 Years 10 Months- Managed business and retail client accounts to drive relationship growth, enhance client retention, and improve service quality.
- Advised clients on banking products and services, including loans, investments, and credit options.
- Maintained consistent client communication during loan processes, guiding clients on required documentation to ensure smooth transactions.
- Managed high-value cash-flow accounts while working toward and exceeding branch performance goals.
- Processed and verified documentation for business and retail accounts while maintaining compliance standards.
- Advised clients on banking products and services, tailoring recommendations for loans, investments, and credit options to meet individual needs.
Plumber
4 Months- Coordinated daily service appointments and assignments to optimize dispatch efficiency.
- Pursued field sales goals by identifying and recommending tailored products and service solutions for customers.
- Worked toward field sales goals while identifying appropriate products and service solutions for customers.
- Delivered customer service by clearly explaining product information and available solutions to enhance customer understanding.
- Monitored market trends and competitor activity to support purchasing and sales strategies.
4 Service Pros
1 Year 6 Months- Coordinated daily service appointments and assignments through dispatch to enhance operational efficiency.
- Pursued field sales goals by identifying and recommending products and service solutions tailored to customer needs.
- Managed daily service appointments and assignments coordinated through dispatch.
- Delivered customer service by clearly explaining product information and available solutions to address inquiries.
- Monitored market trends and competitor activity to support purchasing and sales strategies.
Education
High School Diploma
Skills
Facilities & Maintenance: Building Maintenance · Preventive Maintenance · Mechanical Troubleshooting · Electrical Systems · Hydraulic & Pneumatic Systems · Plumbing · Carpentry · Painting · Property Upkeep
Operations: Operational Support · Process Improvement · Compliance · Documentation & Auditing · Vendor Coordination · Contractor Coordination · Problem Resolution · Quality & Service Standards
Client & Business: Customer Relations · Account Management · Conflict Resolution · Sales Support · Client Retention · Financial Transactions · Cash Handling · Commercial Awareness
Timeline
Maintenance Technician
Bozzuto
10.2024 - 05.2026Read More
Branch Coordinator
Truist Bank
08.2022 - 06.2023Read More
Relationship Banker
Truist Bank
10.2019 - 08.2022Read More
Plumber
Marines Plumbing
06.2019 - 10.2019Read More
4 Service Pros
Plumber
12.2017 - 06.2019Read More
Robert E. Lee High School
High School Diploma
Read More