Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jimmy Graves

Roanoke

Summary

Dynamic Customer Care Representative with expertise in color matching and paint mixing at Lowes Home Improvement Stores. Proven ability to enhance customer satisfaction through effective problem solving and quality assurance. Recognized for maintaining high standards in equipment operation and inventory management, ensuring seamless project execution and timely deliveries. Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.

Overview

4
4
years of professional experience

Work History

Customer Care Representative

Lowes Home Improvement Stores
Roanoke
10.2023 - 04.2025
  • Mixed paint following specifications and color charts to match original vehicle colors.
  • Assisted in mixing colors as per client instructions to achieve desired results.
  • Set controls on paint application equipment based on verbal orders and direct production specifications.
  • Verified paint color and properties and corrected issues to meet quality targets.
  • Tested new products before use in order to understand their properties better.
  • Mixed paints to achieve precise colors and properties based on order documentation.

Welling, Sandblaster, Paint, Forklift Operator

Freight Car America
Roanoke
04.2022 - 10.2023
  • Used hand trucks and forklifts to unload, load and transport items.
  • Maintained cleanliness of work area and equipment in accordance with safety regulations.
  • Met or exceeded target for on-time customer shipments.
  • Repaired cracks in drywall prior to painting or wallpapering rooms.
  • Maintained thorough inventory of paint equipment and supplies by checking product levels.
  • Primed, smoothed and cleaned trim, walls and ceilings to prepare for painting tasks.
  • Performed repairs to defects in walls by patching holes and scrapes prior at project start.
  • Cleaned and properly stored paint equipment and supplies at end of each workday.
  • Identified surface to be covered and characteristics of finish to properly select roller, power sprayer and right size brush.
  • Readied surfaces and surrounding areas for painting with sandpaper, tape and other materials.
  • Applied primers and sealers to prepare new surfaces for painting.
  • Established containment barriers around areas where blasting was taking place.
  • Ensured that proper protective clothing was worn during any operation involving hazardous materials such as silica-based media or chemicals.
  • Safely operated equipment to set up and prepare area for blasting.
  • Cleaned and maintained all sandblasting equipment after each job was completed.
  • Performed daily maintenance checks on machinery before use in order to identify potential issues.
  • Followed established environmental regulations when disposing of waste generated from projects.
  • Monitored air pressure levels throughout the duration of the project to ensure consistent results.
  • Used rubbing stones to smooth surfaces of carvings.
  • Prioritized safety and wore personal protective equipment when handling hazardous materials including noxious, silica and mineral dust.
  • Adjusted nozzle size and pressure settings on the sandblaster to achieve desired results.

Forklift Operator

Kroger warehouse
Roanoke
01.2021 - 04.2022
  • Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
  • Complied with safety regulations at all times while operating heavy machinery like forklifts.
  • Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
  • Inspected loads prior to lifting to determine weight distribution and stability.
  • Estimated weights, heights, and centers of balance to make precise placements.
  • Noted and recorded receipt of materials on drivers' paperwork.
  • Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
  • Collaborated with team members to streamline warehouse operations and increase productivity.
  • Checked shipments for damaged or incorrect items.
  • Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
  • Collaborated with team members on various tasks related to storage and transport operations.
  • Maintained current forklift training and certification as required by company policies.
  • Reported any damages or malfunctions of equipment immediately to supervisor and manager.
  • Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.

Education

GED -

G W High
Danville, VA
06-2001

Skills

  • Color matching
  • Paint mixing
  • Equipment operation
  • Quality assurance
  • Product testing
  • Customer service
  • Inventory management
  • Problem solving
  • Team collaboration
  • Attention to detail
  • Adaptability
  • Conflict resolution
  • Documentation and reporting
  • Data entry
  • Issue follow up
  • Cataloging
  • Point-of-sale system
  • Order processing
  • Upselling techniques
  • Verbal and written communication
  • Project management
  • MS office
  • High-energy attitude
  • Multitasking capacity
  • Sales closing
  • Direct sales
  • Receiving support
  • Forklift operation
  • Load management
  • Inventory control
  • Equipment maintenance
  • Warehouse organization
  • Time management
  • Equipment operations
  • Freight counts
  • Physically fit and agile
  • Certified forklift operator
  • Basic math aptitude
  • Optimizing efficiency
  • Material handling

References

References available upon request.

Timeline

Customer Care Representative

Lowes Home Improvement Stores
10.2023 - 04.2025

Welling, Sandblaster, Paint, Forklift Operator

Freight Car America
04.2022 - 10.2023

Forklift Operator

Kroger warehouse
01.2021 - 04.2022

GED -

G W High

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Jimmy Graves