JMia Sanders
Suffolk
Summary
Results-driven Healthcare Intake Specialist with extensive experience in referral processing, EMR systems, payer guideline compliance, and patient financial communication. Proven ability to exceed productivity benchmarks while maintaining exceptional accuracy and compliance standards. Recognized as a subject matter expert with strong leadership, training, and cross-functional collaboration skills. Adept at navigating multiple EMR platforms, interpreting clinical documentation, and ensuring seamless coordination between patients, physicians, sales teams, and insurance verification departments.
Overview
7
7
years of professional experience
Work History
Sexual Assault Response Coordinator
United States Navy, Unit
Virginia Beach, VA
03.2019 - Current
- Coordinated response initiatives for sexual assault cases, ensuring compliance with military protocols.
Intake Specialist
USN
Norfolk, VA
08.2023 - 01.2024
- Entered referrals within established timeframes, maintaining a 100% Accuracy rate.
- Ensured proper routing of physician orders for signature and completion.
- Reviewed non-sales-assisted referrals to verify compliance before services were rendered.
- Maintained strong relationships with community referral sources to expedite documentation collection.
- Followed company policies to determine appropriate shipping methods for medical equipment/services.
- Handled high-volume inbound calls while maintaining professional and patient-centered communication.
Education
High School Diploma -
Kelloggsville High School
Grand Rapids, MIAssociate of Science - Health Administration
Tidewater Community College
Norfolk, Virginia, VA05-2027
Skills
- Exceptional attention to detail with strong compliance focus
- Proven leadership and mentorship experience
- Ability to manage high-volume workload without sacrificing accuracy
- Strong patient communication skills regarding financial responsibility
- Technologically proficient across multiple healthcare systems
Timeline
Intake Specialist
USN
08.2023 - 01.2024
Sexual Assault Response Coordinator
United States Navy, Unit
03.2019 - Current
High School Diploma -
Kelloggsville High School
Associate of Science - Health Administration
Tidewater Community College
Navy and Marine Corps Achievement Medal.
- Professional achievement
- Leadership amongst peers
- Outstanding performance
- Specific acts that go above normal expectations