Joana Hull
Chesapeake
Summary
Healthcare professional prepared to contribute to care management, leveraging experience in coordinating patient care and supporting healthcare teams. Proven ability to work collaboratively and adapt to changing needs while maintaining focus on achieving results. Reliable and skilled in patient assessment and care planning, fostering compassionate and efficient care environment.
Overview
4
4
years of professional experience
Work History
Copay Assistant- Care Manager
IQVIA
12.2024 - Current
- Collaborated with interdisciplinary team members for optimal patient outcomes.
- Maintained detailed records of patient interactions, treatments administered, and goals achieved throughout the course of treatment.
- Streamlined care management processes, resulting in increased efficiency and effectiveness.
- Ensured compliance with regulatory requirements through diligent documentation and reporting practices.
- Managed caseloads efficiently by prioritizing tasks based on urgency and importance levels.
- Communicated regularly with insurance companies regarding coverage issues or disputes, ensuring that financial barriers were minimized for patients receiving care.
Surgery Coordinator
Chesapeake Bay ENT
01.2023 - 11.2024
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
- Collaborated with surgical team members to maintain a well-organized and efficient operating room environment.
- Participated in ongoing professional development opportunities to stay current on best practices in surgery coordination and related fields.
- Maintained accurate medical records for all patients undergoing surgery, facilitating effective communication among healthcare providers.
- Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
- Provided exceptional customer service to patients and their families throughout the surgical process, earning consistent positive feedback from both parties.
- Increased patient satisfaction with pre-surgery preparation by providing clear instructions and addressing any concerns or questions.
- Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
- Troubleshot scheduling conflicts or issues promptly, working closely with involved parties to find mutually beneficial solutions quickly.
- Regularly reviewed surgical schedules to identify potential areas for improvement, making data-driven recommendations to optimize efficiency and patient experience.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Pre-school Teacher Assistant
Seaside School
05.2022 - 12.2023
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
Freight Team Associate
Under Armour
08.2021 - 03.2022
- Lifted and moved items weighing multiple times per shift.
- Scanned items on arrival and departure to create accurate tracking records.
- Streamlined inbound freight procedures for faster unloading, sorting, and storage of shipments.
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
CNA
Memory Center
11.2020 - 08.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Education
MBA - Health Care Management
Western Governors University
Salt Lake City, UT05-2025
Bachelor of Science - Health Care Administration
Norfolk State University
Norfolk, VA07-2022
Associate of Science - Allied Health
Richard Bland of William And Mary
Petersburg, VA05-2019
Skills
- Care planning
- Patient education
- Clinical documentation
- Workflow coordination
- Clinical support
- Data entry experience
- Accurate transcription
- Document management
- Paperwork processing
- Knowledge of IDC-10 codes
- Advanced Note-taking
- Customer service
- Decision-making
- Problem-solving
- Time management
- Workload management
- Employee scheduling
- Business administration
- Multitasking Abilities
- Discretion and confidentiality
- Scheduling and calendar management
- Recordkeeping
Timeline
Copay Assistant- Care Manager
IQVIA
12.2024 - Current
Surgery Coordinator
Chesapeake Bay ENT
01.2023 - 11.2024
Pre-school Teacher Assistant
Seaside School
05.2022 - 12.2023
Freight Team Associate
Under Armour
08.2021 - 03.2022
CNA
Memory Center
11.2020 - 08.2021
MBA - Health Care Management
Western Governors University
Bachelor of Science - Health Care Administration
Norfolk State University
Associate of Science - Allied Health
Richard Bland of William And Mary
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