JOANA RAMOS-CERRITOS
Woodbridge
Summary
Energetic and motivated individual experienced in customer service, sales and marketing. Proven track record of meeting and exceeding sales goals and providing exceptional customer service. Highly organized and detail-oriented, with excellent communication and interpersonal skills.
Motivated individual brings focus on team-work and desire to expand with warehouse team. Eager to learn roles and advance professionally to help team deliver goods on-time and meet high demand in fast-paced environment.
Overview
7
7
years of professional experience
Work History
Warehouse Receiving Lead
New England Chimney Supply
Springfield
05.2024 - Current
- Packaged products securely for shipment to ensure safe delivery.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Organized merchandise on shelves to facilitate easy access and retrieval.
- Used pallet jacks to move items to and from warehouse locations.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Performed cycle counts to ensure accuracy of inventory levels.
- Fostered positive working relationships with internal staff members while providing superior customer service.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Communicated effectively with team members on matters related to work assignments.
- Managed inventory receipt and verification processes for incoming shipments.
- Supervised loading and unloading activities to ensure operational efficiency.
- Conducted regular cycle counts to verify accuracy of inventory records.
- Monitored incoming shipments to ensure accuracy of order quantities.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Organized storage areas, including racks and shelves, to maximize warehouse space efficiency.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Processed all returned merchandise according to company policies; ensured proper credit was issued where applicable.
Sales Associate
FOREVER 21
Woodbridge
11.2023 - 04.2024
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Kept work area clean, organized and free of clutter at all times.
- Performed cleaning tasks, keeping store neat and organized.
- Assisted customers with product selection to ensure customer satisfaction.
- Organized merchandise displays to promote higher levels of customer engagement.
- Performed cash register operations accurately according to company guidelines.
- Tagged new merchandise for sale and updated signs.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
- Maintained store appearance by organizing merchandise displays.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
Restaurant Supervisor
SCOTTO'S RIGATONI GRILL
Brambleton
08.2022 - 09.2023
- Oversaw the training of new employees on job responsibilities and expectations.
- Initiated creative solutions to resolve customer complaints and issues.
- Trained new employees on company policies, procedures and work ethics.
- Answered customer questions and made product recommendations according to needs.
- Balanced cash drawer and performed daily audit procedures.
- Supervised daily restaurant operations and staff activities to ensure smooth service.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Performed cashiering duties as required during peak periods or in the absence of other staff members.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Inspected dishes before they were served to verify that presentation met quality standards.
- Provided guidance and support to subordinate employees when needed.
- Ensured that all liquor laws are observed while serving alcoholic beverages.
- Coordinated catering services for special events such as weddings or corporate functions.
Style Consultant
TARGET
Sterling
09.2021 - 07.2022
- Assisted with inventory by identifying and marking items for removal from shelves or storage areas.
- Managed inventory levels by monitoring stock movement, restocking shelves, transferring items from one location to another.
- Answered questions regarding store and merchandise.
- Watched for and recognized security risks and thefts.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Arranged and display merchandise to promote sales.
- Set up promotional displays and signage to increase sales.
- Used company system for tracking inventory to reduce errors and maximize profits.
- Cleaned and organized sales floor in accordance with company merchandising standards.
- Opened and closed cash registers, balanced cash drawers and made deposits.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Delivered exceptional customer service through active listening and support.
- Supported other departments within the business as required.
Sales Supervisor
PLATO'S CLOSET
Sterling
07.2019 - 08.2021
- Handled customer inquiries and resolved complaints efficiently and professionally.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Complied with company policies, objectives and communication goals.
- Trained new employees on company policies, job duties, and performance expectations.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Supervised daily sales operations to ensure team efficiency and productivity.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Processed cash, credit and check transactions with POS system and cash register.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Education
ADVANCED DIPLOMA -
WESTFIELD HIGH SCHOOL
ChantillySkills
- Inventory Oversight
- Resolving Complaints
- Supervising Employees
- Retail Effectiveness
- Shelf Organizing
- Financial Management
- Training and Development
- Department Organization
- Order fulfillment
- Shipping preparation
- Customer service
- Time management
- Problem solving
- Attention to detail
- Wrapping and boxing
- Order picking
- Pallet jack operations
- Packaging and labeling
- Barcode scanning
- Inventory counting
- Cleaning and organizing
- Lifting and sorting
- Warehouse organization
- Basic math
- Communication skills
- Cycle counting
- Problem-solving
- Order picking and processing
- Stock replenishment
- Employee training
- Shipping and receiving
- Receiving processes
- Returns processing
Languages
- English, Native
- Spanish, Bilingual
Timeline
Warehouse Receiving Lead
New England Chimney Supply
05.2024 - Current
Sales Associate
FOREVER 21
11.2023 - 04.2024
Restaurant Supervisor
SCOTTO'S RIGATONI GRILL
08.2022 - 09.2023
Style Consultant
TARGET
09.2021 - 07.2022
Sales Supervisor
PLATO'S CLOSET
07.2019 - 08.2021
ADVANCED DIPLOMA -
WESTFIELD HIGH SCHOOL