JOANIE CORAZZINI
David’s Bridal
Virginia Beach
1
Certification
19
years of professional experience
Administered retail management and office operations, including customer order coordination, service issue resolution, and confidential record maintenance; supported hiring activities and maintained efficient office processes.
Work History
Operations Manager
13 Years 11 Months- Advised customers on bridal, bridesmaids, prom, special-occasion, flower-girl, and mother-of-the-bride/groom options for accurate dress selection.
- Prepared customer paperwork, managed customer check-in, and monitored customer order status.
- Investigated customer issues, determined appropriate communication approach for each customer, and resolved concerns accordingly.
- Coordinated support for interviewing and hiring processes and contributed to collaborative team environment.
- Coordinated inventory tracking to ensure merchandise organization and streamline order arrangement.
- Oversaw store operational execution to sustain efficient workflows, reinforce service standards, and prepare for daily operations.
- Coordinated staffing schedule optimization across appointment flow coverage needs and peak selling periods.
- Directed team performance coaching focused on procedural compliance, customer service practices, and operational expectations.
- Coordinated inventory replenishment and maintained floor organization through inventory control processes to reduce discrepancies.
- Scheduled, monitored, and coordinated opening and closing procedures to support adherence to security and cash handling standards.
- Investigated and resolved operational issues rapidly, reducing impact to sales performance and client experience.
- Coordinated alignment of merchandising fitting room operations and frontline support processes to ensure consistent execution.
- Conducted staff training sessions covering systems policies and service protocols to strengthen execution and accountability.
- Directed operations staff oversight while enforcing company policies and procedures to maintain compliance.
- Performed structured performance reviews, pinpointing areas for improvement and creating targeted action plans for follow-through.
- Oversaw inventory management and supply chain workflows to support timely, accurate delivery of goods and services.
- Coordinated new-hire hiring onboarding and training activities to align onboarding with business requirements.
- Built durable vendor and supplier relationships by coordinating communication and sustaining account continuity.
- Created structured communication processes and managed timely resolution of customer concerns to improve satisfaction.
- Coordinated communication processes between unit staff and organization leadership to prevent miscommunications and missed deadlines.
- Evaluated performance trends, synthesized key metrics, and delivered reporting to senior management.
- Directed facility maintenance activities, ensuring equipment and infrastructure remained fully functional at all times.
- Monitored workflow for unsafe or ineffective practices, verified authorization, and corrected unauthorized issues.
Administrative Assistant
10 Years 6 Months- Drafted, formatted, and reviewed correspondence between local office and corporate headquarters to maintain accurate information exchange.
- Handled application upkeep and scheduled premium notice preparation and delivery for six insurance agents.
- Prepared returned-check documentation lapse notices, reports, and memos for documented recordkeeping and timely handling.
- Processed premium collection policy reinstatement requests and prepared death-claim paperwork to support accurate client documentation.
- Coordinated end-to-end insurance application processing to support office operations totaling more than $600,000 annually.
- Administrative support contributed to smooth office operations through visitor reception, phone coverage, mail processing, and staff assistance.
- Oversaw confidential file handling and ensured compliance with office filing systems and procedural standards.
Photographer / Sales Associate
2 Years 3 Months- Verified appointment details and confirmed schedules for individuals and families to maintain accurate booking records.
- Coordinated client assistance across scheduling, processing, and payment stages to ensure timely completion.
- Sustained respectful, professional customer assistance through positive communication and demeanor.
Education
High school education
Skills
Coordinated client interactions and customer support activities to resolve inquiries and strengthen client relationships.
Oversaw order entry
order status tracking
and inventory control processes to maintain accurate stock levels.
Operated Microsoft Word and Excel for document creation
formatting
and spreadsheet management.
Completed sales transactions and maintained accurate cash handling procedures.
Oversaw day-to-day operations and office management responsibilities for workplace continuity.
Diagnosed root causes
coordinated corrective actions
and completed problem resolution for recurring operational issues.
Handled phone etiquette and structured correspondence to ensure clear
professional communication.
Scheduled appointments and coordinated calendars to ensure accurate
timely patient scheduling.
Performed administrative and clerical tasks
including document preparation
records handling
and routine office support.
Scheduled interviews and supported hiring processes to maintain consistent candidate evaluation.
Maintained confidential records by categorizing documents
controlling access permissions
and ensuring proper storage and retention.
Coordinated daily priorities and calendar planning to optimize productivity and timely delivery.
Personal Information
- Title: CUSTOMER SERVICE | OPERATIONS | ADMINISTRATIVE SUPPORT
- Driving License: Valid driver’s license
Certification
Valid driver’s license
Timeline
Operations Manager
David’s Bridal
12.2012 - CurrentRead More
Photographer / Sales Associate
Picture Me Portrait Studio
11.2008 - 02.2011Read More
Administrative Assistant
Smith Insurance Services
06.2007 - 12.2017Read More
Great Bridge High School
High school education
Read More