Joanna Hansen
Wise
Summary
Energetic customer service specialist eager to obtain a position where I am able make full use of maintaining, and building excellent customer relationships. Willingness to learn new skills and able to work successfully as a team member and individual contributor.
Overview
24
24
years of professional experience
Work History
Substitute Teacher
Davidson County schools
Lexington
09.2024 - Current
- Organized lesson plans and activities for students.
- Monitored student progress and provided feedback for improvement.
- Monitored student progress throughout the day.
Tasting Room Associate
Junious Lindsay Vinyards
Lexington
10.2023 - Current
- Demonstrated proficient knowledge of wine production processes, grape varietals, appellations, flavor profiles and food pairings.
- Greeted visitors to the tasting room, answered questions and provided assistance as needed.
- Tracked sales performance on a daily basis using POS software systems.
Teacher
Friedberg Moravian Church
Winston-Salem
08.2022 - 12.2025
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Encouraged critical thinking skills and problem solving strategies among students.
Assistant to PA-C
Lewisville Laser And Aesthetics
Lewisville
03.2019 - 07.2020
- Archived confidential material using established procedures.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Entered data into databases accurately and efficiently.
- Assisted with aesthetic medical procedures.
- Provided excellent customer service skills.
Sales Specialist
Mainstream Boutique
09.2011 - 07.2013
- Responsible for helping customers find wardrobe pieces that were appropriate for body type and lifestyle.
- Continuously bringing sales opportunities out into the community through pop-up boutiques as well.
Preschool Teacher
Macedonia Moravian Church
09.2004 - 05.2011
- Responsible for child development for pre-elementary school children during the school year while maintaining communication and relationships with parents, students, and fellow team members.
Assistant Team Leader
Aveda Lifestyle Store
01.2002 - 01.2004
- Responsible for helping customers chose appropriate skin, hair, cosmetic products to best suit their needs while educating customer on the beneficial properties of various products.
- Developed a client base by ensuring the customer felt comfortable and confident in their choices.
- Assisted in the management of the day to day operations of the store regularly.
Education
Licensed - Esthetics
Leon’s Beauty School
Greensboro, NC01.2002
References
Available upon request.
Service
Volunteer with Hospice fundraising initiatives, local community swim team volunteer, and Meals on Wheels.
Timeline
Substitute Teacher
Davidson County schools
09.2024 - Current
Tasting Room Associate
Junious Lindsay Vinyards
10.2023 - Current
Teacher
Friedberg Moravian Church
08.2022 - 12.2025
Assistant to PA-C
Lewisville Laser And Aesthetics
03.2019 - 07.2020
Sales Specialist
Mainstream Boutique
09.2011 - 07.2013
Preschool Teacher
Macedonia Moravian Church
09.2004 - 05.2011
Assistant Team Leader
Aveda Lifestyle Store
01.2002 - 01.2004
Licensed - Esthetics
Leon’s Beauty School