Joanna Salinas
Chesapeake
Overview
21
21
years of professional experience
1
1
Certification
Work History
Payroll Administrator
American Scaffold
Chesapeake, VA
01.2024 - Current
- Ensures employees are paid accurately and on time by managing payroll processing, calculating wages/deductions, maintaining records, ensuring tax compliance, and resolving pay-related issues, often working within HR or Finance, and requiring strong attention to detail and knowledge of labor laws
Store Manager
Buffalo Jacks
Hemet, CA
01.2022 - 01.2024
- Book keeping
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
- Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
Sales Expert
Armani Exchange
Cabazon, CA
11.2015 - 02.2019
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Created and implemented sales strategies to successfully meet company targets.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Dietary Clerk
Paradise Valley Hospital
National City, CA
11.2013 - 10.2015
- Focused on satisfying patients' food service needs and dietary requirements.
- Built relationships to promote collaborative environment.
- Printed menus, tray tickets, tallies and nourishment labels.
- Checked trays on tray line for accuracy, temperature and appearance.
Customer Service Lead
JCPenney
Chula Vista, CA
02.2009 - 10.2013
- Greeted customers and listened closely to problems described to determine solutions.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Insurance Broker Assistant
Oasis South Insurance
Chula Vista, CA
06.2005 - 11.2009
- Responding to emails, and directing customer inquiries
- Documentation: Reviewing insurance applications, preparing documentation, and processing paperwork
- Claims: Helping customers file new claims, recommending claim actions, and administering claim reports
- Records: Maintaining insurance records and updating the client database
- Office management: Keeping track of office expenses, ordering office supplies, and scheduling maintenance
- Reporting: Producing reports for the agent and preparing or requesting loss summaries
- Billing and premiums: Calculating insurance premiums and awards, and processing invoices
- Proposals and quotes: Processing and revising draft insurance proposals or quotes
Customer Service Lead
Staples
National City, CA
03.2007 - 03.2009
- Greeted customers and listened closely to problems described to determine solutions.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
Education
High School Diploma - undefined
Southwest High School
San Diego, CA07.2007
Skills
- Payroll processing
- Maintaining employee records
- Timekeeping management
- Payroll auditing
- HR support
- New hire processing
- Payroll adjustments
- Employee onboarding
- Payroll policies
- Resolving discrepancies
- Wage verification
- Payroll deductions
- Overtime calculation
- Confidentiality assurance
- Garnishments handling
- Direct deposit setup
- Reviewing timesheets
- Reporting and documentation
- Reporting
- Resolving payroll problems
- Payroll software proficiency
- Record maintenance
- Microsoft office
- E-mail and telephone communication
- Critical thinking
- Paperwork processing
- Employee relations
- Customer service
- Timecard management
- Investigating discrepancies
- ADP workforce now
- Employee file maintenance
- Wages and deduction calculation
- Pay adjustments
- Vacation and leave tracking
- Timekeeping
- Time tracking and review
- Clerical support
Certification
- Driver's License
- Food Handler Certification
Languages
Bilingual
Spanish - Fluent
English - Fluent
Timeline
Payroll Administrator
American Scaffold
01.2024 - Current
Store Manager
Buffalo Jacks
01.2022 - 01.2024
Sales Expert
Armani Exchange
11.2015 - 02.2019
Dietary Clerk
Paradise Valley Hospital
11.2013 - 10.2015
Customer Service Lead
JCPenney
02.2009 - 10.2013
Customer Service Lead
Staples
03.2007 - 03.2009
Insurance Broker Assistant
Oasis South Insurance
06.2005 - 11.2009
High School Diploma - undefined
Southwest High School