Jocel landis
PRINCE GEORGE,Virginia
Summary
Experienced with overseeing daily operations and ensuring compliance with policies. Utilizes strong leadership and organizational skills to guide teams effectively. Knowledge of fostering productive and safe work environment.
Overview
9
9
years of professional experience
Work History
Person in Charge
Panda Express
Fort Lee, VA
11.2018 - 10.2021
- Oversaw daily operations, ensuring team adherence to food safety and quality standards.
- Trained new staff on operational procedures and customer service excellence.
- Managed inventory levels, optimizing supply chain processes for efficiency.
- Implemented training programs that improved employee performance and customer satisfaction.
- Coordinated shift schedules to maintain optimal staffing levels during peak hours.
- Analyzed sales trends to adjust staffing and inventory needs proactively.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Worked with management team to implement proper division of responsibilities.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Set overall vision and provided team leadership.
- Implemented safety protocols to reduce workplace accidents and maintain compliance with industry regulations.
- Coordinated logistics efficiently to ensure timely delivery of products/services while minimizing transportation costs.
- Collaborated with cross-functional departments to achieve company-wide goals and improve overall business performance.
- Evaluated employee performance fairly using established criteria, providing constructive feedback for continuous improvement.
- Exceeded sales targets consistently by developing effective marketing strategies and maintaining strong customer relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Supervised daily operations, ensuring compliance with health and safety regulations.
Barista
Starbucks
Savannah, GA
04.2013 - 08.2014
- Maintained cleanliness and organization of workstations to ensure efficiency.
- Trained new baristas on beverage preparation and customer engagement techniques.
- Collaborated with team members to optimize workflow during peak hours.
- Monitored product quality to uphold company standards and consistency in beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Used POS system to accurately enter orders and process payments.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Packaged bagels, muffins and other food items for customer purchase.
Education
Some College (No Degree) - Early Childhood Care And Education
Savannah Technical College
Savannah, GASkills
- Effective leadership
- Team management
- Staff development
- Innovation skills
- Goal oriented
- Training and mentoring
- Safety protocols
- Coaching and mentoring
- Operations management
- Staff management
- Payroll processing
- Public speaking
- Quality control
- Inventory control
- Workflow management
- Policy enforcement
- Schedule development
- Data analytics
- Financial management
- Multitasking Abilities
- Adaptability and flexibility
- Self motivation
- Adaptability
- Delegating work
- Time management abilities
- Hiring and onboarding
- Inventory tracking and management
- Financial management
- Multitasking Abilities
- Adaptability and flexibility
- Self motivation
- Adaptability
- Delegating work
- Time management abilities
- Hiring and onboarding
- Inventory tracking and management
Timeline
Person in Charge
Panda Express
11.2018 - 10.2021
Barista
Starbucks
04.2013 - 08.2014
Some College (No Degree) - Early Childhood Care And Education
Savannah Technical College