Jocelyn Bastarache
Alexandria
Summary
Enthusiastic individual with a strong foundation in sales, leadership, and exceptional customer service. Proven experience in sales, leadership, and customer service, where I honed my interpersonal and problem-solving skills. I'm known for my ability to connect with people, understand their needs, and provide tailored solutions. Eager to apply my service-oriented mindset and creative problem-solving abilities to excel in the role of Leasing Consultant, ensuring prospective tenants have a positive and smooth leasing experience. My passion for helping people and my adaptability make me a valuable asset in meeting and exceeding the expectations of both clients and the Arrive 2801 team.
Overview
3
3
years of professional experience
Work History
Sales and Service Leader
Kate Spade
05.2023 - Current
- Drove team revenue totals by offering knowledgeable insight into available products and services and creating personalized customer experiences, thus exceeding company-defined quotas and bringing in top sales numbers.
- Grew customer relations through outreaching and getting to know each individual’s needs by being detail oriented in order to better give personalized recommendations
- Kept senior managers informed about sales activities, KPIs and stats, current inventory and other metrics via timely reports.
- Trained new employees on customer service, money handling and organizing strategies.
- Managed social media accounts by making posts and staying up to date with trends and celebration captain by planning events and themed weekends
After-School Theatre Teacher
Alexandria Children's Theatre
01.2023 - 04.2023
- Implemented effective classroom management techniques to provide a safe and calm yet fun and exciting learning environment
- Exhibited patience while navigating any arisen issues
- Effectively planned daily lessons to challenge and educate while adapting to remain inclusive to diverse learning styles and stay flexible to any environment
- Created a safe space for learning and growing unapologetically
Shift Leader
Bojangles'
03.2021 - 11.2022
- Carried a positive attitude throughout customer interactions to create a beneficial experience
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Worked alongside management in ensuring both the team and store were getting their needs met
Education
Associate of Arts - Elementary Education
Trident Technical College
Charleston, SC03.2024
High School Diploma -
Fort Dorchester High School
North Charleston, SC05.2020
Skills
- Effective Problem Solver
- Sales Proficiency
- Creative
- Organized
- Passionate
- Relationship Building
- Verbal and Written Communication
Timeline
Sales and Service Leader
Kate Spade
05.2023 - Current
After-School Theatre Teacher
Alexandria Children's Theatre
01.2023 - 04.2023
Shift Leader
Bojangles'
03.2021 - 11.2022
Associate of Arts - Elementary Education
Trident Technical College
High School Diploma -
Fort Dorchester High School
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