Jocelyn Figueroa
Hampton
Summary
Resourceful Emergency Vehicle Technician known for high productivity and efficient task completion. Possess specialized skills in vehicle diagnostics, preventive maintenance, and emergency equipment operation. Excel in critical thinking, problem-solving, and teamwork, ensuring optimal performance in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Emergency Vehicle Technician
Hospital to home
Newport,Va
01.2025 - Current
- Provided outstanding customer service in a fast-paced environment, taking orders, delivering food, and ensuring a positive dining experience for guests while maintaining high standards of hospitality.
- Collaborated with kitchen and bar staff to ensure accurate and timely order delivery, upselling menu items and driving revenue through excellent product knowledge and attentive service.
- Inspected emergency vehicles for compliance with safety standards and regulations.
- Performed routine maintenance on ambulances and transport vehicles to ensure reliability.
- Maintained accurate records of repairs, maintenance schedules, and inspections performed.
INTERN
Schweiger Dermatology Group
01.2022 - 01.2023
- Assisted in organizing community health fairs and educational workshops, collaborating with teams to ensure seamless event operations and positive patient interactions.
CUSTOMER SERVICE REPRESENTATIVE
Reliable Home Logistics
01.2021 - 01.2022
- Delivered exceptional customer service by efficiently addressing inquiries, resolving issues, and managing logistics-related concerns, ensuring a seamless experience for all clients.
- Coordinated with drivers, warehouse staff, and management to schedule and track deliveries, optimizing routes and minimizing delays to meet customer expectations.
- Maintained detailed records of customer interactions, service requests, and feedback, using company software to document and follow up on outstanding issues, contributing to improved service quality and client satisfaction.
Education
MEDICAL ADMINISTRATION (AAS) -
Monroe University
New Rochelle, NYSkills
- Medical Terminology/Jargin (ICD10, CPT)
- Electronic health records (EHR) software (Epic, Cerner, Medisoft)
- Communication skills
- Patient service skills
- Appointment scheduling
- Calendar management
- Insurance verification
- Claims processing
- Customer service
- Microsoft Office Suite (Word, Excel, Outlook)
Timeline
Emergency Vehicle Technician
Hospital to home
01.2025 - Current
INTERN
Schweiger Dermatology Group
01.2022 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
Reliable Home Logistics
01.2021 - 01.2022
MEDICAL ADMINISTRATION (AAS) -
Monroe University