Dynamic customer service leader with proven skills in team management, cash handling, and customer relations. Committed to enhancing customer satisfaction and streamlining processes for efficient service delivery.
Overview
3
3
years of professional experience
Work History
Customer Service Leader
Food Lion LLC
Brookneal, VA
09.2024 - Current
Resolved customer inquiries and concerns promptly, enhancing overall satisfaction.
Trained new associates on operational procedures and customer service standards.
Collaborated with management to streamline processes, improving service efficiency.
Monitored daily operations to ensure compliance with company standards and policies.
Processed customer transactions efficiently using point-of-sale systems.
Maintained accurate cash drawer balance throughout shifts.
Handled returns and exchanges, ensuring compliance with store policies.
Online Personal Shopper
Walmart
South Boston, VA
09.2022 - 03.2023
Assisted customers in selecting products based on preferences and budget.
Streamlined online order processes to enhance customer satisfaction and efficiency.
Collaborated with inventory management systems to ensure product availability.
Provided personalized shopping experiences through tailored recommendations and insights.
Adapted quickly to evolving e-commerce tools, improving workflow consistency.
Trained new associates on online shopping protocols and customer engagement techniques.