Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Joclynn Richardson

Suffolk

Summary

Dynamic professional with extensive experience in product management and customer engagement. Proven ability to lead teams in the development and implementation of product roadmaps, ensuring alignment with strategic objectives and driving impactful presentations.

Work History

Integrations Product Manager

Springer-Miller Systems
2022 - 2026
  • Developed product roadmaps aligning with strategic business objectives and timelines.
  • Worked closely with engineering teams to ensure feature specifications are understood and implemented correctly.
  • Engaged customers through interviews to define product vision, features, and releases.
  • Facilitated and led interactive presentations and Q&A sessions, driving engagement, and ensuring the 100+ attendees at our annual conference were informed and able to provide real-time feedback on new features.

Professional Services Team Lead

Springer-Miller Systems
2021 - 2022
  • Developed interface training materials to enhance staff and customer knowledge.
  • Provided leadership and guidance to a team of three Integration and Training Specialists.
  • Responded promptly to escalated customer complaints and inquiries.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.

Senior Integration Specialist (promoted)

Springer-Miller Systems
2010 - 2021
  • Facilitated system integrations between property management software and third-party applications.
  • Developed and maintained documentation for integration processes and workflows.
  • Assisted in troubleshooting complex problems associated with system integrations.
  • Evaluated customer requirements and created solutions to meet their needs in a timely manner.

Lead Installation & Training Specialist (promoted)

Springer-Miller Systems
2005 - 2010
  • Prepared, facilitated, and performed on-site application implementation and training for over 90 resorts worldwide.
  • Provided ongoing support and guidance to employees after training sessions.
  • Maintained up-to-date knowledge of industry trends and best practices in training.
  • Managed multiple projects simultaneously while adhering to tight deadlines.

Education

Bachelor of Science - Hospitality And Tourism Management

Virginia Polytechnic Institute & State University
Blacksburg, VA
12-2004

Skills

  • Product roadmap development
  • Feature specification
  • System integration
  • Customer engagement
  • Agile methodologies
  • Project management

Accomplishments

SMS Employee of the Quarter Award, Q2 2015

Timeline

Integrations Product Manager

Springer-Miller Systems
2022 - 2026

Professional Services Team Lead

Springer-Miller Systems
2021 - 2022

Senior Integration Specialist (promoted)

Springer-Miller Systems
2010 - 2021

Lead Installation & Training Specialist (promoted)

Springer-Miller Systems
2005 - 2010

Bachelor of Science - Hospitality And Tourism Management

Virginia Polytechnic Institute & State University
Joclynn Richardson