- Cooking
- Video Gaming
- Hiking
- Working Out
Joseph Shepherd
Christchurch
Summary
Dynamic customer service leader with proven expertise at Food Lion, enhancing customer satisfaction through effective problem-solving and team collaboration. Skilled in cash handling and team management, I excel in high-pressure environments, ensuring quality service delivery and mentoring new staff to achieve operational excellence.
Overview
6
6
years of professional experience
Work History
Customer Service Leader
Food Lion
09.2022 - Current
- Assisted in resolving customer inquiries through effective communication and problem-solving techniques.
- Learned and utilized customer service software to track interactions and manage support tickets efficiently.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Gained knowledge of company products to provide accurate information to customers during inquiries.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Restaurant Waiter
Blue Ridge Cafe
03.2019 - 03.2020
- Provided exceptional customer service by effectively responding to guest inquiries and requests.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
Education
High School Diploma -
Christiansburg High School
Christiansburg, VAAssociate of Arts - General Studies
New River Community College
Dublin, VA05-2026
Skills
- Customer service excellence
- Cash handling
- Customer relations
- Team management
- Escalation handling
- Quality assurance
- Telephone etiquette
- Feedback collection
- Teamwork and collaboration
- Problem-solving skills
- Calm and professional under pressure
- Multitasking Abilities
Interests
Timeline
Customer Service Leader
Food Lion
09.2022 - Current
Restaurant Waiter
Blue Ridge Cafe
03.2019 - 03.2020
High School Diploma -
Christiansburg High School
Associate of Arts - General Studies
New River Community College
Similar Profiles
Kihp DomichKihp Domich
Self-Checkout Attendant at Food Lion #807Self-Checkout Attendant at Food Lion #807
Anslee SmithAnslee Smith
Cashier and Food Lion to Go at Food LionCashier and Food Lion to Go at Food Lion
Koren JonesKoren Jones
Cashier at Food LionCashier at Food Lion
Kole CrookKole Crook
Assistant Customer Service Manager at Food LionAssistant Customer Service Manager at Food Lion
Harry Chappell-IrwinHarry Chappell-Irwin
Laser Tag Game Host at Laser StrikeLaser Tag Game Host at Laser Strike