Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Joel Burgess

Rocky Mount

Summary

I am motivated, efficient, and reliable. I have a strong work ethic, and I am adaptable in various situations. I learn new skills quickly, and I can work well independently and with others. I believe in attention to detail while providing quality service to customers, and fellow employees.

Overview

28
28
years of professional experience

Work History

Courier, Handler, Courier/Handler

FedEx Express
Roanoke
02.1999 - Current
  • Ensured timely delivery of packages by adhering to optimized routes and schedules.
  • Maintained effective communication with customers and team members to enhance service quality.
  • Executed loading and unloading of packages to maximize efficiency during delivery.
  • Adhered to all safety protocols during transport to minimize risks.
  • Collaborated with dispatch team to refine delivery routes for improved efficiency.
  • Coordinated delivery times with customers to enhance satisfaction and reliability.
  • Assisted in sorting and organizing packages to streamline delivery processes.
  • Developed knowledge of traffic patterns and construction zones to avoid delays.
  • Inspected vehicles for safety and maintenance before each shift began.
  • Operated forklifts and pallet jacks to move materials within the warehouse.
  • Collaborated with team members to streamline daily workflow processes.
  • Trained new staff on safety procedures and operational protocols effectively, as well as trained them on assigned routes.

City Mail Carrier

United States Postal Service, USPS
Rocky Mount
09.1997 - 12.1998
  • Efficiently delivered mail and packages to residential and commercial addresses.
  • Sorted incoming and outgoing mail for optimized distribution routes.
  • Operated postal delivery vehicles in compliance with safety regulations.
  • Handled undeliverable mail by adhering to established return protocols.

Assistant Store Manager

Moovies Video Store
Blacksburg
06.1997 - 09.1997
  • Managed daily store operations, including customer service, inventory, and staff scheduling.
  • Implemented promotional displays to improve product visibility.
  • Supervised team members, providing training to enhance customer satisfaction levels.
  • Oversaw cash handling procedures, reconciling discrepancies efficiently.

Education

Bachelor of Science - History

Ferrum College
Ferrum, VA
05-1997

Skills

  • Route optimization and delivery efficiency
  • Vehicle inspection and safety protocols
  • Package handling and scanning device operation
  • Customer coordination and communication skills
  • Problem solving and attention to detail
  • Time management and multitasking
  • Team collaboration and training techniques
  • Independent work

Accomplishments

26 years as FedEx employee

Multiple Employee of the Month award and Bravo Zulu recipient

13 years safe driving

References

References available upon request.

Timeline

Courier, Handler, Courier/Handler

FedEx Express
02.1999 - Current

City Mail Carrier

United States Postal Service, USPS
09.1997 - 12.1998

Assistant Store Manager

Moovies Video Store
06.1997 - 09.1997

Bachelor of Science - History

Ferrum College

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Joel Burgess