Experienced with leading teams to achieve sales goals and enhance customer experiences. Utilizes effective communication and strategic planning to drive results. Track record of fostering team collaboration and resolving conflicts efficiently.
Overview
4
4
years of professional experience
Work History
Team Lead Sales Associate
Clearwave Fiber
03.2022 - Current
Coached junior sales associates, resulting in their rapid success and progression within the company.
Streamlined sales processes for increased efficiency and improved team performance.
Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
Increased sales revenue by developing and implementing effective sales strategies for the team.
Built scripts and evaluation forms to go around them and coached to those processes.
Arborist
Carolina Tree Management
08.2021 - 03.2022
Felled trees carefully to avoid damage to property and landscape.
Used chainsaws, hand saws and extended saws to assist in creation of customer visions.
Maintained work vehicles and equipment.
Consistently met or exceeded job performance expectations, earning positive reviews from both clients and supervisors alike.
Warehouse Lead
Amazon
01.2021 - 08.2021
Trained employees on equipment operation and safety protocols.
Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
Followed verbal and written instructions to properly move and ship products.
Supervised warehouse operations by managing employees during shifts.
Education
Bachelor of Science - Worship Ministry
Liberty University
Lynchburg, VA
05-2027
High School Diploma -
North Gaston High School
Dallas, NC
05-2021
Skills
Staff development
Financial acumen
Strong leadership
Sales pipeline development
Customer retention
Closing techniques
Performance management
Associate coaching
Accomplishments
Supervised team of 13 staff members.
Went 13 months in a row as the #1 sales/retention agent
Built out numerous scripts and sales processes with strategy and customer experience in mind, leading our team to hit or exceed goal every month in my tenure as Team Lead (8 Months)
Timeline
Team Lead Sales Associate
Clearwave Fiber
03.2022 - Current
Arborist
Carolina Tree Management
08.2021 - 03.2022
Warehouse Lead
Amazon
01.2021 - 08.2021
Bachelor of Science - Worship Ministry
Liberty University
High School Diploma -
North Gaston High School
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