JOEL MESFIN
Alexandria
Summary
Dedicated and hardworking professional with a strong foundation in customer service and technical support. Adept at multitasking and resolving conflicts, with a proven ability to work effectively with team members to overcome difficult and delicate challenges. Seeking to leverage these skills in a dynamic environment where collaboration and communication are key to success.
Overview
3
3
years of professional experience
Work History
Merchandise Associate
Marshalls
Alexandria
05.2025 - Current
- Help customers with purchases, returns, and product questions to create a positive shopping experience.
- Keep the store clean, organized, and safe by restocking and recovering merchandise throughout the day.
- Operate the cash register, handle payments accurately, and promote store credit/loyalty programs.
- Process new shipments, tag and prepare items for the sales floor following company standards.
- Support loss prevention and safety efforts by following all store policies and procedures.
- Work with team members across departments to keep the store running smoothly and meet daily goals.
CASHIER/STOCKER
Taco Bell
Alexandria
04.2023 - 03.2025
- Provide the optimal customer experience by accurately taking customers' orders, preparing the food, and keeping the place clean.
- Strong product knowledge and understanding customer needs.
- Answer customer questions about service performed or products purchased.
- Developed communication skills by effectively communicating information towards the team members and the customers, making sure there is an understanding.
- Develop the ability to work extremely well within a team environment which contributes to the overall success of the different projects.
- Lifted heavy items and stocked them in their appropriate sections.
Education
Northern Virginia Community College - CYBERSECURITY/INFORMATION TECHNOLOGY
Northern Virginia Community College
Skills
- Customer Service
- Problem Solving
- Communication
- Conflict Resolution
- Multitasking
- Time Management
Languages
English Native speaker, Italian Native speaker, Amharic Native speaker
Timeline
Merchandise Associate
Marshalls
05.2025 - Current
CASHIER/STOCKER
Taco Bell
04.2023 - 03.2025
Northern Virginia Community College - CYBERSECURITY/INFORMATION TECHNOLOGY
Northern Virginia Community College