Joel Zavala
Manassas,VA
Summary
Meticulously organized Parts Salesman with comprehensive knowledge of thousands of different parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity.
Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities.
Overview
5
5
years of professional experience
Work History
Retail Parts Professional
Advance Auto Parts
03.2021 - Current
- Enhanced customer satisfaction by providing exceptional service and expert advice on automotive parts.
- Streamlined inventory management for increased efficiency and improved stock availability.
- Assisted customers with part selection, ensuring the proper fit and function for their specific vehicle needs.
- Collaborated with team members to maintain a clean, organized, and efficient retail environment.
Parts Department Associate
Safford Brown Manassas Subaru
03.2019 - 09.2023
- Enhanced customer satisfaction by efficiently managing parts orders and inventory.
- Streamlined the parts ordering process for increased accuracy and quicker turnaround times.
- Maintained accurate records of parts inventory, ensuring optimal stock levels for efficient operations.
- Developed strong relationships with vendors, negotiating favorable pricing and delivery terms.
Sales Associate
Browns Leesburg Hyundai
09.2021 - 09.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
No Degree - Automotive Technology
Northern Virginia Community College
Annandale, VA05.2028
High School Diploma -
Stonewall Jackson High School
Manassas, VA06.2016
Skills
- Visual Merchandising
- Company Guidelines
- Program Promotion
- Parts Identifications
- Customer Loyalty
- Cash Register Operations
- Merchandise Sales
- Pulling Parts
- Problem-Solving Skills
- Delivery Coordination
- Till Counting
- Customer Interaction
Accomplishments
- Built productive, successful team using key training and development strategies.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Browns Leesburg Hyundai
09.2021 - 09.2022
Retail Parts Professional
Advance Auto Parts
03.2021 - Current
Parts Department Associate
Safford Brown Manassas Subaru
03.2019 - 09.2023
No Degree - Automotive Technology
Northern Virginia Community College
High School Diploma -
Stonewall Jackson High School
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