Johana Gudiel
Woodbridge
Summary
Customer service professional with 12 years of leadership experience at McDonald's and 3 years as a barista at Tatte Bakery. Proven skills in cash handling and team management, ensuring efficient service delivery. Highly adaptable and solution-oriented, with a strong passion for coffee and café culture. Committed to advancing in a barista role while maintaining high service standards.
Overview
22
22
years of professional experience
Work History
Barista
Tatte Bakery And Cafe
Arlington
06.2022 - Current
- Crafted high-quality espresso beverages while adhering to established recipes and presentation standards.
- Maintained cleanliness and organization of workstations to comply with health and safety regulations.
Collaborated with team members to enhance workflow efficiency during peak hours.
Handled customer complaints professionally, resolving issues swiftly to ensure satisfaction.
Cashier Team Lead
McDonald's
Washington
08.2003 - 01.2012
Supervised cashier team to enhance service efficiency during peak hours.
Managed cash handling procedures, ensuring accurate operations and register functionality.
Facilitated communication with customers and team members to resolve issues promptly.
Education
High School Diploma -
Colegio Liceo Progreso
Gualala, CA09-1999
Skills
Attention to detail
- Cash handling
- Espresso machine operation
Safe food handling
- POS systems expertise
- Coffee knowledge
- Time management
- Team leadership
- Coffee expertise
Languages
English
Limited
Spanish
Full Professional
Timeline
Barista
Tatte Bakery And Cafe
06.2022 - Current
Cashier Team Lead
McDonald's
08.2003 - 01.2012
High School Diploma -
Colegio Liceo Progreso